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Chapter 15
Social Media for
Knowledge Workers
ABSTRACT
This chapter explores social media for knowledge workers. Social media enables people to connect with
others beyond their physical social circle. Constraints of space and time, as well as class boundaries,
can easily be overcome by the use of social media. Socializing through social media is not merely the
virtual version of physical socialization. It allows for diferent kinds of social interactions. The preserva-
tion of expression allows asynchronous communication and learning what others have written, which
in turn shows one their interests and identities. The mostly simple and short messages cannot, however,
accommodate the sophisticated information, which knowledge workers usually create and exchange at
work. Social media is designed to be simple to use so that anyone with access to the Internet can use
it. Many users become addicted to social media such that they cannot resist wasting their productive
time. However, despite its limitations and potential for distraction, social media can be beneicial for
knowledge workers. It may not be a good source of Know-What and Know-Why, but it can provide us
with abundant and rich information of Know-Who. The uniqueness and specialty of Know-Who gained
from social media is that it contains personal information, which in physical company only close friends
possess. It allows us to develop social bonds with people who are diicult to reach through conventional
media. It also enables us to develop our identity and makes us more easily discoverable by potential
partners or employers.
INTRODUCTION
The Internet has developed to be the second fa-
miliar world to its users. People use the Internet
for daily routines: reading newspapers, searching
for information, shopping, buying tickets for the
movies or a concert, collaborating on a project,
and even socializing. New possibilities of uses
are continuously explored by ICT industries. The
Internet has developed to be very user friendly
which makes us forget that in the past using the
Internet “was like belonging to a cult, with its own
Ikbal Maulana
Indonesian Institute of Sciences, Indonesia
DOI: 10.4018/978-1-4666-5174-6.ch015