A Vision of a Smart City Addressing the Needs of Disabled Citizens Nataša Rebernik Faculty of Engineering University of Deusto Av. Universidades, 24, 48007, Bilbao natasa.rebernik@deusto.es Eneko Osaba Faculty of Engineering University of Deusto Av. Universidades, 24, 48007, Bilbao e.osaba@deusto.es Alfonso Bahillo Faculty of Engineering University of Deusto Av. Universidades 24, 48007, Bilbao alfonso.bahillo@deusto.es Delfín Montero Faculty of Psychology and Education University of Deusto Av. Universidades 24, 48007, Bilbao dmontero@deusto.es Abstract There were 42 million disabled people aged 15– 64 in the EU-27 in 2012. The urban population is increasing, and has according to United Nations Population Fund already exceeded 50% of the global population. Cities are becoming more and more complex. City governments face challenges in designing fully inclusive city services, spaces and information. These still tend to be designed in a way to fit the needs of an active, fully abled person, thus excluding a great number of citizens with impairments. With this article we contribute to the issues raised; first, by proposing a four-dimensional model towards addressing the complexity of the societal challenges; second, by elaborating a holistic Vision of a Smart and Inclusive City, and finally as a part of this vision, by proposing a concept of a holistic modular digital tool, namely Social Cooperative Monitoring Tool to support the inclusiveness of the city. En 2012, existían en la EU-27 42 millones de personas con discapacidad de entre 15 y 64 años. La población urbana se está viendo incrementada y, de acuerdo al United Nations Population Fund, ya supera el 50% de la población mundial. Los gobiernos municipales afrontan diferentes retos para diseñar espacios y servicios urbanos completamente inclusivos, si bien siguen tendiendo a orientar el diseño de estos aspectos a cumplir las necesidades de una persona totalmente capacitada. Este hecho excluye a un gran número de ciudadanos con algún tipo de discapacidad. Con este artículo queremos contribuir a las cuestiones planteadas; proponiendo, primero, un modelo cuatridimensional que aborde la complejidad de los retos de la sociedad; elaborando, segundamente, una visión holística de una Ciudad Inteligente e Inclusiva, y finalmente, como parte de esta visión, proponiendo un concepto de herramienta digital holística y modular, concretamente “Social Cooperative Monitoring Tool”, que apoye el carácter inclusivo de una ciudad. 1. Introduction This paper in its essence brings insights into complexity of the challenges in regard to planning, designing and governing inclusive public spaces, and creating smart, inclusive and fully accessible cities that respond to the needs of all their citizens. Specifically, it is focused on one of the most vulnerable groups of citizens, namely disabled persons, which are still facing barriers when trying to access public and private services, places and information. With this vision paper we aim at introducing our vision of a holistic approach towards understanding and responding to the complexity of inclusive city design, that also addresses the needs of disabled people. The vision sets its foundation on the findings delivered through researchers’ previous professional and academic work, a solid literature review of the past years, as well as some initial insights gathered through a small-scale participatory ethnographic field research, conducted in the city of Maribor, Slovenia in winter and spring of 2017.