QoE Management for Future Networks Raimund Schatz 1(B ) , Susanna Schwarzmann 2 , Thomas Zinner 2 , Ognjen Dobrijevic 3 , Eirini Liotou 4 , Peter Pocta 5 , Sabina Barakovic 6 , Jasmina Barakovic Husic 6 , and Lea Skorin-Kapov 3 1 AIT Austrian Institute of Technology, Vienna, Austria raimund.schatz@ait.ac.at 2 University of W¨ urzburg, W¨ urzburg, Germany {susanna.schwarzmann,zinner}@informatik.uni-wuerzburg.de 3 University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, Croatia {lea.skorin-kapov,ognjen.dobrijevic}@fer.hr 4 University of Athens, Athens, Greece eliotou@di.uoa.gr 5 University of Zilina, Zilina, Slovakia peter.pocta@fel.uniza.sk 6 University of Sarajevo, Sarajevo, Bosnia and Herzegovina barakovic.sabina@gmail.com, jbarakovic@etf.unsa.ba Abstract. This chapter discusses prospects of QoE management for future networks and applications. After motivating QoE management, it first provides an introduction to the concept by discussing its origins, key terms and giving an overview of the most relevant existing theoretical frameworks. Then, recent research on promising technical approaches to QoE-driven management that operate across different layers of the net- working stack is discussed. Finally, the chapter provides conclusions and an outlook on the future of QoE management with a focus on those key enablers (including cooperation, business models and key technolo- gies) that are essential for ultimately turning QoE-aware network and application management into reality. Keywords: Quality of Experience · QoE Management QoE-driven Network and Application Management · SDN NFV · MEC 1 Introduction to QoE Management Understanding, monitoring and managing the provisioning of networked applica- tions and services is a domain that receives growing interest by academia and indus- try. This development is mainly a consequence of increasing competition amongst stakeholders in the ICT, media, and entertainment markets, the proliferation of resource intensive services (such as online video and virtual reality movie stream- ing) and the ever-present risk of customer churn caused by inadequate service qual- ity. Furthermore, the foreseen paradigm shift towards an Internet of Services (IoS) c  The Author(s) 2018 I. Ganchev et al. (Eds.): Autonomous Control for a Reliable Internet of Services, LNCS 10768, pp. 49–80, 2018. https://doi.org/10.1007/978-3-319-90415-3_3