Social impact measurement in social enterprises:
An interdependence perspective
Linh Nguyen
*
Vietnam National University, Hanoi – University of
Economic and Business
Betina Szkudlarek
The University of Sydney Business School
Richard G. Seymour
The University of Sydney Business School
Abstract
In response to recent calls for a better understanding of the
connection between social enterprises and their environ-
ments, we focus on the influence of funding relationships
on social impact measurement in social enterprises in
Vietnam. We utilize resource dependence theory and take a
multiple case study approach to explore the issue. The
findings suggest that in order to understand and explain
the social impact measurement behaviours of social enter-
prises and funding organizations, it is critical to understand
the interdependence of the parties rather than focus on the
technical issue of measurement alone. The paper contributes
to the relatively scant but burgeoning theoretical founda-
tions of the social impact measurement and social entrepre-
neurship domains. Copyright © 2015 ASAC. Published by
John Wiley & Sons, Ltd.
Keywords: social impact measurement, social entrepre-
neurship, interdependence, resource dependence theory,
Vietnam
Résumé
En réponse aux récents appels pour une meilleure compré-
hension du lien entre les entreprises sociales et leurs
environnements, cet article s’intéresse surtout à l’influence
que les relations de financement ont sur le mesure de
l’impact social au sein des entreprises basées au Vietnam.
Il s’appuie sur la théorie de la dépendance des ressources
et sur l’étude de cas multiples. Les résultats révèlent que
pour pouvoir comprendre et expliquer les comportements
liés à la mesure de l’impact social des entreprises sociales
et des organismes de financement, il est crucial de prendre
en compte l’interdépendance des parties au lieu de se
focaliser uniquement sur l’aspect technique de la mesure.
L’article contribue aux fondements théoriques relativement
jeunes, mais prometteurs, de la mesure de l’impact social
et aux domaines de l’entrepreneuriat social. Copyright ©
2015 ASAC. Published by John Wiley & Sons, Ltd.
Mots-clés : mesure de l’impact social, entrepreneuriat
social, interdépendance, théorie de la dépendance des
ressources, Vietnam
Social entrepreneurship is considered “a catalyst for
social transformation” that can resolve the complex economic,
social, and environmental problems of today’s world (Alvord,
Brown, & Letts, 2004, p. 262). Social enterprises (SEs) are
considered hybrid organizations (Battilana & Lee, 2014) that
prioritize the creation and distribution of social, cultural,
and/or natural value (Seymour, 2012) by using business as
vehicles to sustain their value generation (Mair & Martí,
2006). With a significant contribution to both economic
growth and societal wellbeing, SEs have grown dramatically
across the globe in dimension, profile, and dynamism.
As the majority of SEs work in resource constrained environ-
ments (Di Domenico, Haugh, & Tracey, 2010), they are
typically seeking to improve accountability and performance
to access important resources to sustain their activities.
SE performance and impact measurement seeks to under-
stand and assess financial and social returns from operations.
Although economic indicators are crucial for evaluating the
sustainable growth of an SE, nonpecuniary impact metrics
are arguably more important to ensure the organization meets
its mission. Unfortunately, these nonfinancial measures can
be difficult to articulate given multiple stakeholders and
We would like to thank the editor and guest editor, three anonymous re-
viewers of CJAS for their review and feedback on an earlier version of this
manuscript. We would also thank the Vietnamese social entrepreneurs and
other informants for their time, great support and participation in this study.
*Please address correspondence to: Linh Nguyen, The University of Sydney
Business School, Economics & Business Building H69, NSW, Darlington,
New South Wales, 2006, Australia. Email: linh.nguyen@sydney.edu.au
Canadian Journal of Administrative Sciences
Revue canadienne des sciences de l’administration
32: 224–237 (2015)
Published online in Wiley Online Library (wileyonlinelibrary.com) DOI: 10.1002/CJAS.1359
Can J Adm Sci
32(4), 224–237(2015) Copyright © 2015 ASAC. Published by John Wiley & Sons, Ltd. 224