IJSRST184165 | Received : 05 Jan 2018 | Accepted : 17 Jan 2018 | January-February-2018 [ (4) 2: 194-212] © 2018 IJSRST | Volume 4 | Issue 2 | Print ISSN: 2395-6011 | Online ISSN: 2395-602X Themed Section: Science and Technology 194 5s Implementation & Standardizing the Bakery Processes In A Leading Catering Establishment : A Case Study Veena Kumari 1 ,Deeksha Kapur 2 , Manish Aggarwal 3 , Anjani Kumar Ganeriwala 3 ,Rakesh Puneyani 4 ,Vikas Tomar 5 ,Mathew Varghese 6 ,Akshey Saksena 7 , Charanjeet Arya 8 ,Praveen Kumar 9 1 Research Scholar, School of Continuing Education,Indira Gandhi National Open University, New Delhi, India 2 Professor, School of Continuing Education,Indira Gandhi National Open University, New Delhi, India 3 Directors, Bikanervala Foods Pvt Ltd, New Delhi, India 4 DGM- Operations, Bikanervala Foods Pvt Ltd, New Delhi, India 5 Area Manager, Bikanervala Foods Pvt Ltd, New Delhi, India 6 Unit Manager, Bikanervala Foods Pvt Ltd, New Delhi, India 7 Continual Improvement Department Head, Bikanervala Foods Pvt Ltd, New Delhi, India 8 Catering Establishment Head, Bikanervala Foods Pvt Ltd, New Delhi, India 9 Technical Officer, Bikanervala Foods Pvt Ltd, New Delhi, India ABSTRACT The paper represents the implementation of 5S Workplace Management System in the Bakery Sub Zone, in one of the leading Catering Establishments, Bikanervala Food Pvt. Ltd. which is known for the manufacturing and serving of Indian traditional Sweets, Snacks and Foods. 5S is the gateway to Total Quality Management and is the most effective way of implementing grass root level improvement programmes which brings a visible change in the workplace. The aim was to standardize all the bakery processes, work simplification, hygiene, safety and reduced inventory . The need for 5S implementation came into existence due to cluttered work- stations, excessive scrap accumulation and stress which is generated due to larger search time for the retrieval of tools. Post 5S implementation, there was a feeling of pride among employees along with the higher work satisfaction. Keywords : 5S, Workplace Management, Bakery, Safety, Total Quality Management I. INTRODUCTION In India, Bakery is one such industry which is growing as never before. Bakery is a traditional activity and occupies an important place in food processing industry. The bakery manufacturers in India can be differentiated into the three broad segments of bread, biscuits and cake. About 1.3 million tones of the bakery products industry in India is in the organized sector out of 3millions tones, while the balance comprises of unorganized, small-scale local manufacturers[4]. In spite of many challenges faced by the bakery segment , they are growing steadily and continuously .5S is a widely adopted Japanese technique and is the real secret to Success.5S principles can be utilized in countless ways to improve and standardize the bakery processes. By implementing 5S, the work can be performed efficiently, effectively, and safely. This system focuses on PEEP model[8] “PLACE FOR EVERYTHING AND EVERYTHING IN ITS PLACE” and hence keeping the cleaner workplaces which helps people to do their jobs without wasting time or risking injury.5S, the foundation of improvement, had been well adopted by Bikanervala and implemented the 5S standards in the whole unit and created a clean clutter free workplace that talks to visitors. But, the present case study is restricted to its Bakery Segment.