International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 05 Issue: 07 | July 2018 www.irjet.net p-ISSN: 2395-0072 © 2018, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1183 Development of Smart Complaint Portal based on Geotagging and Proximity Search Fibina F.Maheen 1 , Sumithra M.D 2 1 PG student, Dept of Computer Science and Engineering, LBSITW, Kerala, India 2 Assistant Professor, Dept of Computer Science and Engineering, LBSITW, Kerala, India ---------------------------------------------------------------------***--------------------------------------------------------------------- Abstract - The paper aims in developing a next-generation Android-based mobile app and a website named as "Save me" based on Proximity search and Geotagging for addressing public issues faced by a citizen or an area such as street light damage, water leakage, traffic, dangerous roads etc. With the advancement of technology, several ways are introduced by the government to solve social problems but it is time consuming and not much user-friendly. By using the "Save me" application a citizen can directly involve in solving public issues and can take part in building a better society. By using Geotagging, the complaint will be registered to the respective departments automatically. The proximity search facilitates the officials to narrow down the complaints to their convenient operational range. We can upload a photo, video, audio, etc. from the site of complaint which makes the procedure seamless. Smart mobile devices include inbuilt Global Positioning System (GPS) which helps in determining the exact location of the complaint. The complaint information will get forwarded to the department via Internet to the server and the concerned departments can access through the web portals. Key Words: Android, GPS, Geotagging, Proximity search, Web portal 1. INTRODUCTION In our country, it is the government, which is responsible to address the complaint of citizens. Generally, many unsocial activities seen by the public will not reach to corresponding departments due to many reasons like lack of time and ignorance [8]. For this they have 2 ways, first cameras or other surveillance devices have to be installed and the second way is that citizens could report their problem to the government authorities. The second way is mostly used because it is cheaper as compared to first one [2]. But it takes paperwork and time too because the citizens have to visit the corresponding departments and report problem faced by them. Due to the emergence of the internet and its various capabilities, there has been a rise in the number of complaint sites which provides citizens a platform to lodge a complaint online [2]. As a mobile application is most convenient, Save me app will help people to lodge a complaint through it and can attach a picture or video of the same and location will be tracked using GPS (Global Positioning System). Along with the evidence of the complaint, geographic information such as longitude, latitude and altitude can be added. Integrating the location information along with the image is termed as Geotagging. Geotagging can be done in 2 ways: 1. By adding information via Exchangeable Image File Format (EXIF) of an image [5]. 2. By adding information via web service [5]. The user will be able to lodge the complaint which he will witness in our day to day surroundings. In this application, there will be a login and verification of the user [6]. This is a simple, easy, user-friendly application for complaint registration. The complaints will be of various types related to electricity, roads, water leakage etc[6]. A keyword has to be mandatorily entered by the user in order to figure out the corresponding department easily such as fire, water, food for fire and rescue department, water authority, food and health department respectively. The system will recognize the keyword and forward the complaint to the corresponding departments. The department will give a proper acknowledgement to the user upon receiving the complaint, this will be done by updating the status of the complaint and it will confirm that the complaint has been registered successfully and the complaint will be tracked time to time. 2. PROPOSED SYSTEM The proposed system aims at providing citizen a better way to lodge their complaints. Nowadays mobile phone plays an important role in everyone’s life, everyone want all the services in a single click. Here comes use of the proposed system. The system is a website and an android based mobile application that serves common people in registering their complaints in a more convenient way. 2.1 System Working The user has to download the mobile application in his/her mobile phone and run the application after signing up to start with a welcome screen. Then he can lodge his/her complaint in the raise issue page. He/she has to give certain information regarding the complaint along with the image/video of the problem from the complaint site as an evidence. The image will be geotagged, it contains the information about the location of the complaint site in the form of longitude and latitude that helps in finding the exact position of the site. In addition to this the user has to provide a keyword related to the nature of the problem, which will be helpful in determining the corresponding department.