INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH VOLUME 7, ISSUE 9, SEPTEMBER 2018 ISSN 2277-8616
67
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Market Segmentation, Targeting Strategy And
Positioning Strategy Performance Effects To The
Tourists Satisfaction (Research In Pangandaran
Beach Pangandaran District)
Dedi Rudiana, Dwi Hastuti Lestari Komarlina
ABSTRACT: One of information needed to promote tourism in Pangandaran Beach is by seeing needs, wish, and tourists preference through marketing
strategy approach. Market continously potency mapping and destination potency along with special interest product is the important base to positively
anticipate, response, and create some tourists marketing probability. The research is conducted in Pangandaran Beach tourism object using survey
method to 300 tourists. The analysis tools used is Structural Equation Model (SEM). The objective of this research is to knowing and analyzing strategic
performance of market segmentation, market target, and market position to the tourist’s satisfaction in Pangandaran Beach. Result shows that market
segmentation performance strategy, market target, and market position partially as well as simultaneously affect positively a nd significantly to tourist’s
satisfaction in Pangandaran Beach Tourism Object.
Keywords: Segmentation, Target, Market Position, Satisfaction.
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Research Background
Pangandaran Beach is beach that catagorized as 10 most
beautiful and have huge potential and called as most
beautiful beach in Java Island. There are special matters in
Pangandaran Beach, that is enjoying sunrise and sunset in
same place. Beside that, tourists could visit several caves
such as Parat Cave, Panggung Cave, Lanang Cave, and
Mudal well cave. Based on data from Tourism Agency of
Pangandaran District, in 2015 international tourism visiting
Pangandaran as much 10,606 people. That number
decrease 19% rather that international tourism visit in 2014
as much 13,086 people. This condition is in opposite each
other with national tourism. In 2015, national tourists
coming to Pangandaran reach 2,291,276 people. That
number is increasing as 39.2% rather than national tourists
in 2014 as much 1,393,713 people. Efforts to develop
Indonesia’s tourism which has competitiveness and strong
power penetration to win the global tourism competition
could not be done if not supported by policies which able to
accommodate probability and threat, then gives strategic
guide for Indonesia’s marketing development. During
increase of tourism destination competition either the scope
of Asia-Pacific region or world, then tourism marketing
strategy is indicated to become factor of competition in
some destinations.
Continuous market mapping and destination
Mapping the potential market continuously and potential
destinations and products of particular interest is an
important basis to positively anticipate, respond to, and
create a variety of tourism marketing opportunities.
Addressing the problems of tourism development
Pangandaran Beach, it is necessary to do research on the
influence of Performance Analysis of market segmentation
strategy, Strategy Targeting and positioning strategies to
satisfaction of tourists in Pangandaran Beach Pangandaran
District.
Problem Identification
In accordance with a background in research and
identification of problems that the authors propose, the
authors identify the problems and the influence yaiu how
Implementation Strategy Performance Market
segmentation, Strategy Targeting, and Positioning Strategy
on objects in the District Tourism Pangandaran Beach
Pangandaran.
Research Objectives
In accordance with a background in research and
identification of problems that the authors propose, the
study aims to identify and analyze the influence of
Performance Execution and Market segmentation strategy,
Strategy Targeting, and Positioning Strategy on objects in
the District Tourism Pangandaran Beach Pangandaran.
Literature Review
Anticipating market changes and rapid response in view of
profitable opportunities in addition to avoiding the threat, is
also a key condition for success in the era of diverse
markets. Slater and Narver (1990) argues that :
Define Market Orientation as “The organisation
culture that most effectively creates the necessary
behaviors for the creation of superior value for
buyers and thus continuou superior performance
for the business”.
Cravens et.al. ( 2003) express understanding of market
orientation as follows :
―The level of market orientation in a business unit
is the degree to which the business unit obtains
and uses information from customers, develops a
strategy which will meet customer needs, and
implements that strategy by being responsive to
customer needs and wants”.
Conduit and Mavondo (2001) suggests the benefits of
market orientation that unite the goals and a clear vision to
focus the company's strategy by creating superior value for
customers. This is in line with the opinion of Day ( `1990),
who argued that in order to maintain and increase market