www.tjprc.org editor@tjprc.org A STUDY ON QUALITY OF WORK LIFE AMONG THE EMPLOYEES OF THE HEALTH CARE INDUSTRY SUBRAHMANYA BHAT K. M Chartered Accountant, Research Scholar, Associate Professor and Former HOD, Department of Commerce and Management, Shree Damodar College, Margao-Goa, India ABSTRACT Every organisation has the onus to improve the quality of work life of its employees, as this is related to the productivity of the organisation. Better quality of work life improves the employee morale, commitment and interest towards their work. This congenial environment would motivate the employees for greater growth. This paper discusses the quality of work life of the workers of the health care industry, the factors contributing to quality of work life and the problems faced by them. The consequences and the remedies are presented through a systematic time bound study of selected multi speciality hospitals in Mangalore. KEYWORDS: Quality of Work Life, Job Security, Perception & Organizational Environment Received: Sep 13, 2018; Accepted: Oct 04, 2018; Published: Oct 11, 2018; Paper Id.: IJHRMROCT20188 INTRODUCTION The technological growth had made all the industries work round the clock and provide seamless service to the customers. As a result, the working environment has undergone considerable change and all the sectors now focus on enhanced customer satisfaction. The employees strive for organisational excellence, as it is the norm of the day. There is an unsaid rule to perform or perish. When speaking of the family system, nuclear families with both the parents working are the prevailing societal scenario. Maids and nannies are employed for all household and child care activities. Any slight change in the schedule would put the working parents in a precarious situation, as they seldom have other members at home to lend them a helping hand. This is bound to increase their stress and lead to conflicts. The increasing challenges, both at home and work had to be handled well by the present generation. The organisational environment plays a vital role in determining the quality of work life and the job satisfaction of the employee. If the work stress is carried over to the family, it leads to various imbalances and takes a toll on the individual’s well being. This study focuses on the quality of work life of the employees of the health care industry. The hospitals are important service providers and the health care needs of the society are increasing day by day. From paediatrics to geriatrics, health care services are always in demand, and India has gained a remarkable name for medical tourism. Mangalore has become one such prominent place for health care, where people from all over the nation and various foreign countries avail the services. The employees of multi speciality hospitals work under enormous pressure in a challenging environment, where they deal with myriad number of customers. It is imperative for the employees to have enough awareness about the quality of their work life and this study investigates those aspects. Original Article International Journal of Human Resource Management and Research (IJHRMR) ISSN (P): 2249-6874; ISSN (E): 2249-7986 Vol. 8, Issue 5, Oct 2018, 73-80 © TJPRC Pvt. Ltd.