International Journal of Communication 12(2018), 806–830 1932–8036/20180005
Copyright © 2018 (M. Laeeq Khan, Zulfia Zaher, and Bowen Gao). Licensed under the Creative Commons
Attribution Non-commercial No Derivatives (by-nc-nd). Available at http://ijoc.org.
Communicating on Twitter for Charity:
Understanding the Wall of Kindness Initiative in
Afghanistan, Iran, and Pakistan
M. LAEEQ KHAN
1
ZULFIA ZAHER
BOWEN GAO
Ohio University, USA
This study highlights the important role of social media for charity through an analysis of
tweets about the Wall of Kindness charity initiative in Afghanistan, Iran, and Pakistan.
Using both quantitative and qualitative methods, we employ a theoretical lens of social
influence to explore how individuals and organizations used Twitter to promote
charitable initiatives. User engagement on Twitter centered on content sharing and
identification through hashtags, and imitative behaviors promoted the Wall of Kindness
initiative across countries. Results from the thematic analysis reveal that Twitter users
were tweeting about the Wall of Kindness to provide information, encourage donations,
inspire others to action, and build an online community. Our content analysis reveals
that a majority of the tweets were neutral and supportive of the initiative; users mostly
shared textual information, followed by sharing images and videos, tweeting news links,
and soliciting donations about the Wall of Kindness. Furthermore, media organizations,
wall enthusiasts, and journalists were most active in tweeting about the charity
initiative. Implications for future research are discussed.
Keywords: social media, Pakistan, Iran, Afghanistan, content analysis, thematic,
sharing, charity, Wall of Kindness
Humans have always engaged in the act of sharing finite goods and services (Belk, 2014).
Sharing has been viewed as “pro-social behavior” (Benkler, 2004, p. 275) that “fosters community” and
has been traditionally manifested through dividing and distributing (Belk, 2007, p. 126). The advent of the
Internet has complicated our understanding of sharing (Belk, 2007), because traditional sharing is
typically based on ownership, and on the Internet, sharing is possible without actually owning something
M. Laeeq Khan: khanm1@ohio.edu
Zulfia Zaher: zaherzulfia@googlemail.com
Bowen Gao: bg828216@ohio.edu
Date submitted: 2017‒06‒26
1
This research was supported by the Social Media Analytics Research Team (SMART) Lab in the Scripps
College of Communication at Ohio University.