comment
© 2018 Macmillan Publishers Limited, part of Springer Nature. All rights reserved.
An ethical framework for the digital afterlife
industry
The web is increasingly inhabited by the remains of its departed users, a phenomenon that has given rise to a
burgeoning digital afterlife industry. This industry requires a framework for dealing with its ethical implications.
The regulatory conventions guiding archaeological exhibitions could provide the basis for such a framework.
Carl Öhman and Luciano Floridi
T
he number of ‘dead’ profiles on
Facebook has been estimated
to increase at a rate of roughly
1.7 million per year in the United States
alone
1
. Depending on the future rate of
growth in Facebook users, the dead may
even outnumber the living before the end
of the century. Meanwhile, technological
development has enhanced how we
‘socialize’ with the dead online. Firms
such as Eterni.me and Replica now offer
consumers online chat bots, based on one’s
digital footprint, which continue to live on
after users die, enabling the bereaved to
‘stay in touch’ with the deceased. This new
phenomenon has opened up opportunities
for commercial enterprises to monetize
the digital afterlife of Internet users. As a
consequence, the economic interests of these
firms are increasingly shaping the presence
of the online dead
2
.
The sociological and legally oriented
literature has mainly focused on social
practices of grief on social media. This
debate has largely focused on the role of
technological development in shaping
modern practices of online grieving, and
has, with few exceptions
3
, left the economic
and ethical aspects of the phenomenon
mostly unexplored. The fact that the
online dead are generally mediated by
commercial platforms therefore tends to be
neglected. This is problematic, considering
the recent growth in the industry. There
is a plethora of start-ups now investing
in death online, and tech giants are also
beginning to join the trend. Facebook,
with its two billion (living) users, has
made significant advances in supporting
users who wish to mourn and stay in
touch with the profiles of the departed.
Likewise, Google has recently launched
an ‘inactive account manager’ to deal with
the inevitable deaths of its users, thereby
following in the footsteps of numerous
digital afterlife start-ups. Although they
differ in their respective business models,
these enterprises may all be placed under
the same umbrella term, the digital afterlife
industry (DAI)
2
.
Mapping the DAI
The DAI includes a wide range of actors
2,4
,
from small start-up applications, such as
Afternote and Departing.com, to technology
giants, such as Facebook and Google. It also
includes a variety of consumer services,
from advanced artificial intelligence-based
avatars to simple password deposits. A
conceptual map of the industry (Table 1)
indicates the presence of four categories of
firms: (1) information management services,
(2) posthumous messaging services,
(3) online memorial services and
(4) ‘re-creation services’.
(1) Information management services help
users deal with problems regarding digi-
tal asset management, which may occur
in the event of their own, or someone
else’s, death. Such frms are seldom very
technologically sophisticated. Tey
generally create only a form of ‘digital
will’, ensuring that assets are passed
on (or destroyed) on death. A report
released by the online security com-
pany McAfee claims that the average
Internet user puts a value of US$37,000
on their digital assets. Although many
information management start-ups have
become obsolete since Google launched
its ‘inactive account manager’ feature,
recent industry investment indicates a
thriving business.
(2) Posthumous messaging services
provide a more personalized product.
Te typical frm sends out an e-mail
to the user. If this goes unanswered, it
triggers a number of messages and/or
other forms of digital content to be sent
to some specifed recipients. Whereas
one or two messages are ofen sent out
free of charge, almost every site urges
their users to upgrade to some kind of
premium service for US$10–50 per year.
(3) Online memorial services are more
explicitly directed towards the be-
reaved. Tey provide an online space
for a deceased individual or group to
be mourned and/or remembered. Sites
ofen include features such as logs
and other forms of communication
Credit: Vladumir Kolosov / Alamy Stock Photo
NATURE HUMAN BEHAVIOUR | www.nature.com/nathumbehav