Information Systems Success: Extending the Theoretical Model from IT Business Value Perspective Thanh D. Nguyen 1,2(&) 1 Banking University of Ho Chi Minh City, Ho Chi Minh City, Vietnam thanhnd@buh.edu.vn 2 Bach Khoa University, Ho Chi Minh City, Vietnam Abstract. Information technology is becoming more energetic than ever in the world. Nevertheless, there are still the gaps between the information systems and the business needs of the organizations, the contributions of information tech- nology in creating business value in the organizations are still overcast. This study proposes an extended theoretical model for information systems success from the information technology business value perspective, based on the organizational resource–based view. Research results externalize that these constructs called information technology resources, performance expectancy, information quality, system quality and system use which are structurally related to firm performance. Keywords: IS success Á IT business value Á Performance Á Resource–based view 1 Introduction The development of the Information Technology (IT) is becoming more energetic than ever in the world. However, the actual success rate of Information Systems (IS) is roundly 25 to 40% in the period of time 2007–2016 [58], with approximately 31% of IS projects were canceled [26]. According to Markus and Tanis [35], one of reasons for an IS is dis–continued, partial adopted, or non–adopted that is lack of “feature–function fit” between the organizational IS and the business needs of the organization. Schryen [50] justified that the contribution of IT in creating business value is still a “gray box”, not yet determined. Hence, researching and measuring the IS success are the top agitation of managers and researchers [46]. Whereby, Soh and Markus [57] obtained synthetic business value from the IT business value generation process. Markus and Tanis [35] pointed out the process of creating business value for IT with regard to the IT adoption and the IS success. Melville et al. [38] developed the model of IT business value based on the resource– based view of Barney [2], Grant [24], Wernerfelt [69], and integrated with the other components into a unified framework. Accordingly, the main finding of Melville et al. [38] is that IT is valued in the focal firm, business value depends on internal and external factors, competitive environment, and macro environment. There are many © Springer Nature Switzerland AG 2020 A. Abraham et al. (Eds.): ISDA 2018, AISC 940, pp. 123–137, 2020. https://doi.org/10.1007/978-3-030-16657-1_12