Int. J Sup. Chain. Mgt Vol. 8, No. 2, April 2019
429
Modelling Intention to Use ERP Systems among
Higher Education Institutions in Egypt: UTAUT
Perspective
*Mohamed Soliman Mohamed Soliman
#1
, *Noorliza Karia
#2
, Soroush Moeinzadeh
#3
,
Md Shamimul Islam
#4
, Imran Mahmud
*5
# School of Management, Universiti Sains Malaysia, 11800 USM, Penang, Malaysia
1
soliman2002s@yahoo.com
2
noorliza@usm.my
3
moeinzadeh.soroush@gmail.com
4
shamimasaub@gmail.com
*Graduate School of Business, Universiti Sains Malaysia
11800 USM, Penang, Malaysia
Daffodil International University
Dhaka, Bangladesh
5
imranmahmud@usm.my
[*] Corresponding Authors
Abstract— Firms strive to achieve sustainable
competitive advantage in diverse and changing
marketplaces. Coping with such circumstances has
required firms to align information technology with
business strategy in order to exploit their capabilities
and change business practices. In this regard, an
Enterprise Resource Planning (ERP) system has
become increasingly important for organizations to
build strong capabilities, improve operational
performance, enhance business decision making and
compete in a global business context. In other words,
an ERP system integrates an organization’s resources
and also involves business processes and
organizational changes. With the ubiquitous growth
of IS investment, implementation of ERP systems has
grown strongly. Recently, Higher Education
Institutions (HEIs) have started to adopt ERP
systems. An example is Egypt, where they have done
so to increase their competitiveness in the global
market. However, historically, ERP implementation
has been shown to have a high failure rate, which is
one of the main reasons users resist using the ERP
system. Conversely, users’ acceptance of the ERP
system is the key to the ERP implementation. Thus,
this study attempts to find out the important factors
that affect end users’ intention to use the ERP system
during the pre-implementation phase of the ERP
lifecycle in the higher education context. The Unified
Theory of Acceptance and Use of Technology
(UTAUT) with minor adjustments is the basis of this
study. Ultimately, the findings of this research could
enrich employees' experience by giving HEIs a tool
for better understanding those factors affecting their
ability to effectively utilize ERP systems. The
proposed model can enhance the current level of the
motivating factors influencing employees’ motivation to
utilize ERP systems.Despite several studies were
conducted with the UTAUT model, but researchers paid
less attention to the classify the constructs like
technological, organizational and individual context. At
the same time, limited research was conducted using the
variables like compatibility and complexity more
especially in educational settings.
Keywords—ERP user’s acceptance, Intention to use,
Symbolic adoption, UTAUT, Enterprise Resource
Planning, Higher Education, Egypt.
1. Introduction
ERP systems are one of the most specific types of
systems in any enterprise. They can integrate data
throughout the organization and expansively
supporting all the major organizational functions.
Simply put, the ERP not only integrates a firm’s
resources, but also encompasses organizational
changes and business processes [1, 2]. According to
Egdair, et al. [3], Ismail, et al. [4] achieving a
competitive advantage by adopting ERP systems
has become essential for organizations that are
looking for significant performance. Also, the
competitive educational environment and the
expectations of the stakeholders globally are forcing
universities to improve their overall performance
[5, 6]. Karia [7] refers to the importance of
technology resource like an ERP system to
influence a firms’ competitive advantage towards
moving in the Industry Revolution 4.0. This implies
that the ERP system is a valuable resource-
capability and its value is crucial for the adoption of
ERP system and sustained competitive advantage
[8].
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International Journal of Supply Chain Management
IJSCM, ISSN: 2050-7399 (Online), 2051-3771 (Print)
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