Quality of Nursing care in the perspective of Nurses at Tertiary
Care Public Hospital, Karachi.
Ameer Ullah Khan
1
, Sajjan A.
Halepoto
1
, Sineer Micah
2
, Sikander
Munir Memon
1
, Victoria Samar
1
,
Muzafar Ali
1
, Mehar Ali
1
, Imran Ali
Shah
1
.
1
People’s Nursing School,
LUMHS, Jamshoro.
2
Sindh Government Hospital Liaquatabaad,
Karachi.
Received: 10 October 2017
Revised: 4 November 2017
Accepted for publication 8 December 2017
Correspondence:
Afsheen Mushtaque Shah
Institute of Biochemistry, University of
Sindh, Jamshoro.
E-mail: afsheen.shah@usindh.edu.pk
Abstract
Quality care is essential for patient safety and positive outcomes. Nurses have a
major contribution in patient care. eir perspective about the nursing care
quality is of great importance. Analysis of the literature reveals that quality care is
subjective aspects based on standards and difficult to quantify but the outcomes of
quality care are patient satisfaction, safety and improvement in health status. e
objective of the study is to explore the quality of nursing care in the perspective of
nurses at a tertiary care public hospital, Karachi, Pakistan. A descriptive cross
sectional study was conducted ata tertiary care public hospital; recruited 44
nurses, working in cardiology and cardiac surgery departments. Data were
gathered through a questionnaire consisted of seven dimensions; “patient
satisfaction, health promotion, prevention of complications, well-being and
self-care, functional Readaptation, nursing care organization and responsibility
and rigor”. Data were analyzed with STATA, version 12.1, frequency and
percentages were obtained. Activities in four dimensions i.e. patient satisfaction,
prevention of complications, functional Readaptation and nursing care
organization are oſten or always fulfilled. Health promotion, wellbeing and
self-care and responsibility and rigor are less executed. Nurses are empathetic and
show respect for patients’ desire but they did not engage them in the care process.
Policies should be designed for health promotion, patient well-being and self-care
to reduce mortality, morbidity and hospitalization.
Keywords: Nursing, Nursing care, Quality care, Standard care, Tertiary Care.
Introduction
Quality of health care standards is the essential elements for
patient safety and positive outcomes. In USA, approximately
250,000 deaths per year occurred due to laps in the quality
care
1
. Health care quality in public hospitals of Pakistan is
considered to be much lower than standard care and
continuously a part of criticism. Most of the people of
Pakistan live in low socioeconomic conditions and visit public
hospitals but public hospitals are unable to provide better
services than private hospitals
2,3
. e studies conducted to
explore quality of care are based on the perspective of patients
as they are the receivers. Nurses have the key role in providing
of these services and are legally and morally responsible for
it
4
. It is important to know nurses perspective about the
nursing care quality
5
as it is important for patient’s outcome,
safety and improvement.
Registered nurse (RN) practiced in a therapeutic and
professional relationship with individuals and their families
who may be healthy or have health problems either physically
or mentally
6
. ey provide safe and quality care and are
responsible to perform comprehensive assessment, interpret
information and make critical decisions, administer
medications and execute other necessary interventions
7
. e
objective of the study was to assess quality of nursing care in
the perspective of nurses as there is strong need to quantify
the overall magnitude of this, so that policy can be
established. is will help in decreasing the negative
stereotype perception about public sector organizations. So,
in future intervention can be design for prevention of miss
care.
In study conducted in ailand reviewed 58 articles through
concept analysis and identified attributes, antecedence,
consequences and empirical references. e attributes were
“nurse competent performance, met nursing care needs, good
experiences of care, good leadership, staff characteristics,
preconditions of care, physical environment, progress of
nursing process, and cooperation with relatives”.
Antecedences were “nurse staffing, positive practice
environment, and shortage in number of nurses”.
Consequences were “patient safety, patient satisfaction,
nursing outcomes and nurse satisfaction”
8
.
66
© 2017 Annals of LUMHS
Annals of Liaquat University of Medical & Health Sciences, 2017, 1, 3
research article