Kumasi Technical University ISSN 2467-902x Page 169 International Coference on Applied Sciences and Technology (ICAST), 2017 Assessing the Acceptance of e-Government in Local Service Delivery in Ghana: A Case of the Accra Metropolitan Assembly (AMA) * Edmund Poku Adu 1 and Shadrack Bentil 2 1 Department of Public Administration and Health Management Sciences, University of Ghana, Legon 2 Political Science Department, College of Social Sciences, University of Ghana, Legon * Corresponding author: epadu001@st.ug.edu.gh Abstract Te commitment of political leaders to the usage of Information Communication Technology in enhancing public service delivery has been demonstrated through introduction of e-Marriage Application at the Accra Metropolitan Assembly (AMA). However, the success of this strategy partly depends on its acceptance by public servants at AMA, and its residents. Te main aim of the study was to examine the key issues in the acceptance of e-Marriage Application at AMA through the spectacle of the Technology Acceptance Model (TAM). Te research used primary data obtained through semi- structured interviews conducted with 15 clients and public servants purposively selected for the study. Primary data was triangulated with secondary data from books, articles from peer-reviewed journals, and other relevant academic documents. Te study arrived at the conclusion that, apart from Perceived Usefulness (PU) and Perceived Ease of Use (PEU): User Characteristics, Trust, Culture, Political Leadership and Awareness were the key determinants in the acceptance of e-Marriage Application at AMA. Key Words: e-Government, Acceptance, TAM, PEU, PU Introduction Te evolution of technology and the emergence of e-government strategies have been phenomenal(Kumar & Misra, 2007; Kumar, Misra & Mishra, 2013).Gradually, e-government is becoming a fundamental reform tool for enhancing public administration especially in developing countries like Ghana where public organisations face resource constraints in the delivery of public services (Dombeu, Vincent & Nelson, 2014; Awortwi & Owusu, 2014;Awortwi&Amega-Serlom, 2016). Te adoption of e-government strategies by districts assemblies in Ghana has the potential of enhancing the administration of such institutions, as well as improving public service provision and delivery. e-Government undoubtedly has the potential to reduce administrative and development problems (Schuppan,2009; Denhardt & Denhardt, 2009;Awortwi&Amega-Serlom, 2016). Te Ghanaian government’s initiative to be indulgent with the concept of e-government in the public sector has translated from speculations to reality, as the government has embraced