International Journal of Academic Research in Business and Social Sciences Vol. 8 , No. 11, Nov, 2018, E-ISSN: 2222-6990 © 2018 HRMARS 475 Full Terms & Conditions of access and use can be found at http://hrmars.com/index.php/pages/detail/publication-ethics The Approaches that Influence Call Centre Employees’ Motivation in Malaysian Outsourcing Company Muhammad Hafiz Abd Rashid, Muhammad Iskandar Hamzah, Abd Kadir Othman, Aida Azlina Mansor and Rahayu Hasanordin To Link this Article: http://dx.doi.org/10.6007/IJARBSS/v8-i11/4922 DOI: 10.6007/IJARBSS/v8-i11/4922 Received: 26 July 2018, Revised: 14 Aug 2018, Accepted: 26 Oct 2018 Published Online: 28 Nov 2018 In-Text Citation: (Rashid, Hamzah, Othman, Mansor, & Hasanordin, 2018) To Cite this Article: Rashid, M. H. A., Hamzah, M. I., Othman, A. K., Mansor, A. A., & Hasanordin, R. (2018). The Approaches that Influence Call Centre Employees’ Motivation in Malaysian Outsourcing Company. International Journal of Academic Research in Business and Social Sciences, 8(11), 475–483. Copyright: © 2018 The Author(s) Published by Human Resource Management Academic Research Society (www.hrmars.com) This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode Vol. 8, No. 11, 2018, Pg. 475 - 483 http://hrmars.com/index.php/pages/detail/IJARBSS JOURNAL HOMEPAGE