16 E. V. Ushakova, T. A. Borisova Saint-Petersburg University of Management Technologies and Economics Saint-Petersburg, Russia IMPLEMENTATION OF THE PROJECT BY QUALITY MANAGEMENT SYSTEM AS A TOOL TO IMPROVE THE EFFICIENCY OF PROVIDING PUBLIC AND MUNICIPAL SERVICES Abstract: The present study considers the issues of implementation of quality management system in the sphere of state and municipal management. The key changes taking place in the economy require the development of new, more qualitative tools for the provision of public (municipal) services. Introduction of the quality management system today is an objective necessity not only for business, but also for the state and municipal authorities, which stake on increasing the competitiveness of all subjects of economic activity in the region. Key words: state and municipal management, quality management system, scientific and educational cluster, knowledge management, QMS, ISO 9001:2015. Implementation of the principles and approaches of the quality economy today is impossible without the integration of state and local government institutions and existing scientific and educational organizations and systems. This is predetermined by the needs of the country's development, including the need to assess and improve the performance of public and municipal servants. One of the tools of such integration can be the creation of scientific and educational clusters that have built and ensured the functioning within the framework of the QMS – knowledge management system. Knowledge management today is a necessary element of the QMS, the presence of which stems from the requirements of GOST R ISO 9001-2015 (ISO 9001:2015). According to Article 1 of the Law of Saint-Petersburg dated June 8, 2009 No. 221-47 «On the Fundamentals of Industrial Policy of Saint-Petersburg», the cluster is an association of economic entities of the industrial sphere and the sphere of services, science, education, and other types of activity having any forms of economic relations between themselves, which are aimed at the production of related products or services. Scientific and educational clusters – a relatively new type of such associations, which is a set of interrelated educational and research organizations, united by industry and related partnerships with each other, with industry enterprises and government and local authorities [1]. Educational organizations, in our view, today should not only establish partnerships with public and municipal authorities, but also integrate them into scientific and educational clusters. Cluster integration forms a business system that will not only allow its members to jointly enter the market, but will also contribute to the reduction of costs and improvement of competitive positions, economic indicators of interacting subjects [2]. The formation of the scientific and educational cluster sets a number of tasks for the educational organization, such as  Taking into account the requirements of the regional economy in the sphere of education and science. Identification of needs and formation of criteria here is one of the tasks of regional monitoring, which should be carried out by state (regional) and municipal authorities;  Ensuring compliance of the students' qualification with the requirements of both state and municipal authorities and the business community of the region;  Participation in joint scientific and educational projects, search for sponsors and investors;  International cooperation with scientific and educational organizations and relevant clusters. In addition to these already known and described tasks [1], scientific-educational clusters, in our opinion, today may be tasked with another task: the development and implementation of the knowledge management system as a tool necessary for innovative development and productive cooperation. Introduction of knowledge management systems contributes to the solution of