Workplace Stress, Well-Being, and Quality of Work Life: A Study on BPO Employees Prateek Kumar*, Vibhuti Gupta** * Psychologist, Vision Institute, Delhi, India. Email: prateek5900@gmail.com ** Associate Professor, Delhi University, Delhi, India. Email: vibhutigupta1987@gmail.com Article can be accessed online at http://www.publishingindia.com Abstract In the global scenario, the Business Process Outsourcing (BPO) sector is one of the fast growing sectors after the liberalisation, privatisation, and globalisation, to increase job opportunities day by day. The present study examines the relationship between the workplace stress, well-being, and quality of life. It also aims to investigate the differences between day and night shift workers, males and females, and married and unmarried employees working in BPO sector with respect to experienced workplace stress, well-being and quality of life. In the present study, 120 employees were selected from the different business process companies. The analysis revealed that organisational role stress is signifcantly correlated with sociability. And, quality of work life was signifcantly correlated with well-being. However, the difference in gender was found on organisational role stress and some of its dimensions, as well as on quality of work life. Succinctly, married and unmarried employees differed on dimensions of well-being. As far as, shift timings are concerned, day shift employees were found to differ signifcantly from night shift employees on organisational role stress and its few dimensions, as well as on quality of work life. From the fndings of the study, it has been understood that the gender differences, marital status difference, and difference in shift timings have made an impact on the variables such as workplace stress, quality of work life, and well- being of BPO employees. Keywords: Business Process Outsourcing, Work- place Stress, Well-being, Quality of Life, Employees Introducton The Business Process Outsourcing (BPO) sector is one of the fast growing sectors in the global scenario after the liberalisation, privatisation, and globalisation in order to increase job opportunities. Even though, Indian BPO companies are focusing their attention towards training the employees still most of the employees are facing a lot of problems as they are working on continuous night shifts, which affect their biological balance. Apart from this, excessive workloads, unrealistic targets and pressure from customers are creating stress among the employees. As per Kearney (2009), India is the leading country for offshore outsourcing, with a current BPO sector growth value of $47bn. Hence, India’s BPO sector has become one of the notable growth catalysts for the Indian economy. Moreover, India’s BPO sector has made direct and indirect contributions to varying socio-economic parameters, employment, and standard of living. Furthermore, it has been suggested that America and Europe are the biggest consumers for the Indian outsourcing companies with 60% and 31% of BPO exports, respectively. All of these suggest the BPO industry has positively infuenced the lives of Indians. According to the World Bank 2004 quarterly report, India’s BPO sector’s gross domestic product (GDP) has risen steadily over the years, with an average share of 52% between 2000-2001 and 2005-2006. Besides the GDP, there is evidence to suggest that Indian’s BPO industry and information technology (IT) have been the backbone for the growth of a new entrepreneurial class,