Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=upmj20 International Public Management Journal ISSN: 1096-7494 (Print) 1559-3169 (Online) Journal homepage: https://www.tandfonline.com/loi/upmj20 Clients’ Help Deservingness, Crowd Situational Stress And Discretionary Decision-making: An Experimental Study Of Regulatory Street-level Bureaucrats In China Xiaoli Lu, Hao Xu & Weijie Wang To cite this article: Xiaoli Lu, Hao Xu & Weijie Wang (2019): Clients’ Help Deservingness, Crowd Situational Stress And Discretionary Decision-making: An Experimental Study Of Regulatory Street-level Bureaucrats In China, International Public Management Journal, DOI: 10.1080/10967494.2019.1661892 To link to this article: https://doi.org/10.1080/10967494.2019.1661892 Published online: 25 Sep 2019. Submit your article to this journal View related articles View Crossmark data