Vol. 5 Special Issue 3 March 2018 ISSN: 2321-4643 Shanlax International Journal of Management Page 97 SERVICE QUALITY OF MULTI-SPECIALTY HOSPITALS AT MADURAI DISTRICT M.Faisal Doctoral Research Scholar, Alagappa Institute of Management Alagappa University, Karaikudi, Tamilnadu, India Dr.S.Chandramohan Professor, Alagappa Institute of Management Alagappa University, Karaikudi, Tamilnadu, India Abstract In the present worldwide condition, administrations involve a key part of each economy. All the created nations and the greater part of creating nations are Service economies. In the administration part, the most critical pattern speaking to both a risk help an open door is the undeniably aggressive nature of the commercial center. This requires the specialist co-ops to have a more expert approach in promoting their administrations, on the off chance that they are to be fruitful. The Healthcare Industry is the world's biggest Industry and is experiencing a fast change to meet the consistently expanding necessities and requests of the patient populace. The healing facilities offer medicinal administrations, line administrations, steady administrations and helper administrations. They likewise offer instructive and preparing offices and advance medicinal research. In this article is mainly focused on the service quality perception of the patients of Multi speciality hospitals at Madurai District. Through some of basic tools and Servqual model used to find out the quality of service of Multi speciality Hospitals. Keyword: Service Quality, Multi Speciality, Hospital, Health care Introduction India‘s health care service industry has turned out to be a major driver of economic growth with the multi-national healthcare segments parking their funds on Indian soil due to low cost of operation. In India, terms such as health tourism, healthcare outsourcing and medical back office support are suddenly gaining currency. Liberalization, Privatization and Globalization also have brought unprecedented changes in the Indian healthcare industry. According to the Economic Times healthcare 2001-2002 report, India‘s healthcare services industry grow at 13 per cent per annum over the last decade and at present, it is growing at 17 per cent annually. India‘s hospital facilities have been rapidly growing in the last fifty years. Times have changed and specialization has become the order of the day. However, the hospital-small and big have realized that their survival hinges on patient management. Further, the degree of competition in the private healthcare industry has been increasing over the years. The areas of challenging for the Indian private hospital in the face of stiff competition are increasing customer expectations, increasing customer relationship complexities, new trends and developments, greater mobility, faster development of new services, customers in competitive environment and up graduation of technology to cope up with modern management environment for meeting perceived satisfaction of customers. Review of Literature Rizwan Ahmed and Hina Samreen (2011) in their study explored the dimensions of the SERVQUAL model which are the significant determinants of service quality, in terms of