Decision Sciences
Volume 49 Number 5
October 2018
© 2017 Decision Sciences Institute
An Examination of the Relationship
between Intellectual Capital and Supply
Chain Integration in Humanitarian Aid
Organizations: A Survey-Based
Investigation of Food Banks
Cigdem Ataseven
Department of Operations and Supply Chain Management, Monte Ahuja College of Business,
Cleveland State University, 1860 East 18th Street, Cleveland, OH 44114,
e-mail: c.ataseven@csuohio.edu
Anand Nair
†
Department of Supply Chain Management, Broad College of Business, Michigan State
University, East Lansing, MI 48824, e-mail: nair@broad.msu.edu
Mark Ferguson
Management Science Department, Darla Moore School of Business, University of South
Carolina, Columbia, SC 29208, e-mail: mark.ferguson@moore.sc.edu
ABSTRACT
Food banks are humanitarian aid organizations that collect, organize, and deliver food
to nonprofit member agencies and also to individuals to help alleviate the society’s
hunger problem. The supply chain of food banks is characterized by private sector
companies, individual donors and governmental agencies providing monetary support
and food inventory on the supply side, and the member agencies such as food pantries,
soup kitchens, shelters, and volunteers delivering support on the demand side. Within
the purview of this supply chain, food banks strive to improve their performance, which
is commonly measured in terms of the amount of food delivered to the communities
in need. Food banks rely on managerial talent that is relatively more constrained than
the private sector and also use a voluntary workforce for attaining their performance
goals. Considering the unique yet pertinent role of human assets in food banks to
manage their supply chain integration initiatives, we employ an intellectual capital
framework to analyze the human, organizational, and social capital antecedents of
supply chain integration in food banks. Specifically, we suggest that intellectual capital
drives supply chain integration in humanitarian organizations. Moreover, we propose
specific relationships between the dimensions of intellectual capital. A carefully crafted
survey is used to inform our results. The results indicate that human capital significantly
impacts social capital, which, in turn, drives all supply chain integration dimensions.
†
Corresponding author.
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