i The Analysis of Work Environment Factors that Affect Work Performance of Call Center Agents of a Call Center Company Researcher’s Names Cajuday, Ayron Wyette C. Reyes, Matthew B. Joaquin, Kleinbern Keith P. Ronquillo, Jethro Loi P. Al-Kwihi, Walid Hsan “A Research Paper Presented to the Faculty of the Department of Industrial Engineering of PATTS College of Aeronautics in Partial Fulfilment of the Requirements for the Degree Bachelor of Science in Industrial Engineering”