Paper—System Architecture of a Student Relationship Management System using Internet of Things ... System Architecture of a Student Relationship Management System using Internet of Things to collect Digital Footprint of Higher Education Institutions https://doi.org/10.3991/ijet.v14i23.11066 Nualsri Songsom () Suan Dusit University, Bangkok, Thailand nuasri_son@dusit.ac.th Prachyanun Nilsook and Panita Wannapiroon King Mongkut’s University of Technology North Bangkok, Bangkok, Thailand Chun Che Fung and Kok Wai Wong Murdoch University, Perth, Western Australia Abstract—Effective system development to support higher education institu- tions is important. There are two steps in developing a good system and they are system architecture analysis and design. The first task of this research is to de- sign the use case diagrams, system overview and the system architecture. The second is to evaluate the system architecture of a proposed Student Relationship Management (SRM) system using Internet of Things (IoT) to collect digital footprint of higher education institutions. The outcome of this research include the system architecture of the proposed student relationship management sys- tem (SRMS)-IoT consists of six main parts: 1) service stations, 2) system iden- tification, 3) system integration API, 4) SRM internal system, 5) report analytic and 6) web server and database server. Evaluation of the results shows an over- all appropriateness at a very high level: the overall appropriateness of usability result was also at a very high level, which shows that this research is appropri- ate to be used as a guideline for further system development to support student services, and to promote learning and analysis of student behavior in higher ed- ucation institutions. Keywords—System Architecture, Student Relationship Management, Internet of Things, Digital Footprint 1 Introduction It is important that higher education institutions promote students’ academic devel- opment and create appropriate learning activities. In general, service stations in higher educational institutions such as libraries, student affairs facilities, first aid room, can- teens etc., are important for student activities because they enhance students’ experi- ence in the campus. Furthermore, studies have shown good student services and sup- iJET ‒ Vol. 14, No. 23, 2019 125