SMS advertising the Hallyu way:
drivers, acceptance and intention
to receive
Steve Dix, Kyle Jamieson and Anwar Sadat Shimul
School of Marketing, Curtin University, Perth, Australia
Abstract
Purpose – The purpose of this paper is to examine the drivers of the acceptance of short message
services (SMS) advertising and how it is still relevant and active in South Korea.
Design/methodology/approach – An exploratory approach was applied with convenience sample
of 206 valid responses. Existing scales were used to measure consumer’s acceptance of SMS
advertising, intention to receive SMS advertising and responses to SMS advertising.
Findings – The findings of this study show that the utility and context of the SMS advertising as well
as consumers’ trust and attitude towards the advertising are the key drivers of consumers’ acceptance
of SMS advertising in South Korea. Moreover, acceptance of SMS advertising is positively associated
with intention to receive the message and further behavioural responses.
Research limitations/implications – The outcomes of this study would be critical for practitioners
to build strategies and conduct effective and creative SMS advertising campaigns in future. Mobile
marketers should emphasize on the utility and context of the message that match with the consumers’
taste and preferences. Furthermore, consumers’ personal information needs to keep private and
confidential which will create trust towards the SMS advertiser and in turn generate acceptance of
SMS advertising.
Originality/value – This study focuses on the consumer’s willingness to receive SMS advertising
and behavioural responses to SMS advertising in South Korea which has not been explored by earlier
studies.
Keywords South Korea, Mobile marketing, Consumer acceptance, SMS advertising
Paper type Case study
Introduction
The rapid development in the mobile phone technology and the affordability of mobile
phone handsets have contributed to the widespread adoption of mobile phone services
(e.g. Wong et al., 2015; Linhart and Linhartova, 2012). There are about 6.9 billion mobile
phone subscribers worldwide (Mobithinking.com, 2014) which is estimated to reach
8.5 billion by the end of 2016 (Portio Research, 2013). The global acceptance of mobile
phone technology has empowered consumers to communicate not only through voice
call services but also by multimedia messaging options whereby short message
services (SMS) stands out as a primary communication tool (Radder et al., 2010).
Marketers around the world use mobile SMS as an advertising tool to reach specific
market segment with highly customized, addressable and timely promotional
messages (Chen and Hsieh, 2012). SMS advertising also gets higher consumer
engagement than other traditional media (Bauer et al., 2005). Moreover, SMS
advertising is considered one of the most effective ways of reaching consumers as
about 90 per cent of the SMS are read within the first three minutes of the delivery
(Tolentino, 2015). It has also been estimated that marketers will spend more than
$101.37 billion on mobile advertising in 2016, which will reach $195.55 billion by the
year 2019 (Takahashi, 2015).
Asia Pacific Journal of Marketing
and Logistics
Vol. 28 No. 2, 2016
pp. 366-380
© Emerald Group Publishing Limited
1355-5855
DOI 10.1108/APJML-09-2015-0146
Received 28 September 2015
Accepted 1 October 2015
The current issue and full text archive of this journal is available on Emerald Insight at:
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APJML
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