International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 12 | Dec 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.34 | ISO 9001:2008 Certified Journal | Page 600 Cloud Based Chat Bot using IoT and Arduino Mrs. Nalini S. Jagtap 1 , Mrs. Pratiksha Shevatekar 2 , Ms. Rachana Mudholkar 3 1 Asst. Prof., Dept. of Computer Engineering, Dr D. Y. Patil Inst. of Eng., Mgmt. and Research, Maharashtra, India. 2 HOD., Dept. of Computer Engineering, Dr D. Y. Patil Inst. of Eng., Mgmt. and Research, Maharashtra, India. 3 Asst. Prof., Dept. of Computer Engineering, Dr D. Y. Patil Inst. of Eng., Mgmt. and Research, Maharashtra, India. ---------------------------------------------------------------------***---------------------------------------------------------------------- Abstract - ChatBot is a latest trend in technology world. Now we are introducing the IoT based ChatBot which can be communicate with u using Bluetooth and for human interface we are introducing mobile app. By which robot ChatBot will communicate with u using Bluetooth which tell u the current temp and humidity to you as well as distance of u from robot. Also indicates the new message arrival notification using sound and light. U can chat with robot a basic conversation as well as some information of robot using this chat. For this ChatBot we are using IoT and android technology. This will work in WLAN. ChatBot is a latest trend in technology world. Now we are introducing the IoT based ChatBot which can be communicate with u using Bluetooth and for human interface we are introducing mobile app. By which robot ChatBot will communicate with u using Bluetooth which tell u the current temp and humidity to you as well as distance of u from robot. Also indicates the new message arrival notification using sound and light. U can chat with robot a basic conversation as well as some information of robot using this chat. For this ChatBot we are using IoT and android technology. This will work in WLAN. Key Words: IoT, Chatbot, Android, Arduino, Network, Cloud, AI, Voice Process 1. INTRODUCTION Nowadays it’s a vital for any company to have the infrastructure to listen to social media streams whether it's twitter, Facebook, messenger, LinkedIn, email or even company own application. Because most of the customers are using this streams to reach out to company as they need help regarding a particular product or service. The company have to build a platform by which the customer care representatives reach out to this people to ensure that they are happy. Till now the companies have set up huge customer care centers, where the users have to call, go through the IVR process which will redirect them to the customer care representatives. This is usually very time consuming and frustrating for the customer who has to wait until their chances come to talk to the customer representatives. In today's world, no has that much time to talk with the customer care representatives. This has resulted in many unsatisfied customer over the years. Even though the company spending so much on customer cares service, there are not able to give an optimal outcome. The emerging trend of online chatting is gaining popularity, where the customer can chat with the customer care representatives at point of time from anywhere. This gives the freedom for the customers to express their issue in a more elaborated way. As it turns out, AI is starting to truly become mainstream and 2017 looks like it’s going to be full of new technologies and platforms. The Chatbots is one of those technologies which is going to change the way we do conversations till now. A Chatbot is a service, powered by rules and sometimes artificial intelligence that you interact with via a chat interface. The service could be any number of things, ranging from functional to fun, and it could live in any major chat product. To papers tries to build a system which can resolve the above issues. For such overpowering system, this paper proposes a Robust, Scalable and Extensible architecture with technologies stack consisting of ejabberd server, AWS web services and Chatbots. In this paper, the ejabberd server will handle the chatting part, the AWS web services will analyses the messages to check whether any actionable message has come and the Chatbot will act as a customer representative to resolve the issues the customer has been facing. Moreover this papers also illustrates addition of room functionality in ejabberd server to make participant in that room persistent over time. 2. LITERATURE SURVEY: In August 2011, Jaume Jordán et.al [1] proposed Multi-Agent Systems which are suitable to provide a framework that allows to perform collaborative processes in distributed environments. In a customer support system with operators attending incidences, the problem to solve is to find out the best solution for the problems reported to the system. An argumentation framework for a Multi-Agent System applied to customer support is proposed to help agents to reach an agreement and jointly solve incidences. In this paper [2], G. B. Satrya et al. discuss remnant data from private chat, secret chat, and hidden chat in social messenger applications for Android by explaining the artifacts which are produced by social messengers. Also provide interpretations of generated messages as well as how they relate to one another. Based on the investigation results of Android forensics and analysis in this paper, an analyst or investigator will be able to read, reconstruct, and present the chronology of the messages which have been created by the user. By using two smartphones