IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 22, Issue 4. Ser. I (April. 2020), PP 14-19 www.iosrjournals.org DOI: 10.9790/487X-2204011419 www.iosrjournals.org 14 | Page Analysis Of User Satisfaction In Mediating The Effect Of Information Quality On Net Benefit In “Smk Negeri 1 Malang” Kinus Karoba 1) , Yusaq Tomo Ardianto 2) , Harianto Respati 3) 1 Student in Magister of Management,University of Merdeka Malang, Indonesia 2.3 Faculty Economics and Business, University of Merdeka Malang, Indonesia Abstract: Background: This study aimed to analyze the influence of the information quality on the net benefit in “SMK Negeri 1 Malang”, analyze the influence of the information quality on user satisfaction at “SMK Negeri 1 Malang”, to analyze the influence of satisfaction of users of the net benefit in “SMK Negeri 1 Malang” and analyze the information quality on the net benefits via satisfaction at “SMK Negeri 1 Malang”. Materials and Methods: The research methodology in this study with a design causality. The population in this study all students of “SMK Negeri 1 Malang”, amounting to 1,881 students. Samples in this study were calculated using the formula Slovin, to obtain a sample of 242 students and Teknik sampling using simple random sampling. The analysis technique using path analysis. Results: Research results indicate that the information quality affects net benefit, which means that the more information quality provided “SMK Negeri 1 Malang” can increase the net benefit. The information quality affects user satisfaction, which means that the more information quality provided “SMK Negeri 1 Malang” can improve user satisfaction. User satisfaction affects net benefit, which means that the higher level of user satisfaction can increase the net benefit. Conclusion:The information quality affects net benefit through user satisfaction, which means that the net benefitcan be increased if the information quality and can satisfy the users Key Word:Information quality, User satisfaction, Net benefit --------------------------------------------------------------------------------------------------------------------------------------- Date of Submission: 17-03-2020 Date of Acceptance: 02-04-2020 --------------------------------------------------------------------------------------------------------------------------------------- I. Introduction “SMK Negeri 1 Malang” is one of the educational institutions in the city of Malang technologies that implement specific functions to organize professional education in some areas of applied technology, with an emphasis on life skills that match the needs of labor in the business world or the Industry today. As one of the schools inMalang city that has prospects, “SMK 1” pick some programming skills up to date, including Administration, Tata Books, Tata Commerce, Engineering Program Computer Networks (TKJ) and Technical Audio Video (TAV), which can be accessed through https://smkn1malang.sch.id/profil, Creating a website is an option when people have also become accustomed to using Internet-based technologies as a means of communication between teachers, students, and parents. The website with their school information can be obtained easily anywhere and anytime. There is a surveillance system that allows the student as an evaluation value that can be monitored by a parent/guardian in various places that the processing can be done online. Increasethe friendly relationshipbetweengraduate students and also parents/guardians. Facilitating school in tapping funds from various sources, particularly from alumni who have been successful and scattered in various parts of the archipelago and even the World. Increase credibility in the eyes of the public schools in its sincerity to improve the quality of education. There is also a variety of information about the school is a public appeal because of the school's image. Besides, the school website could also be an information center for visitors and those who want to pursue a higher education level. Information quality output characteristics are presented in an information system that includes management reports and web pages (Petter and Mclean 2009). It measures how well the output generated from the information system used. According to Kotler (2005), satisfaction is feeling happy or disappointed with someone who comes from a comparison between the impression of product performance or results and expectations. This study aims to (1) to describe the information quality, user satisfaction and net benefit in “SMK Negeri 1 Malang”, (2) to analyze the influence of the information quality on the net benefit in “SMK Negeri 1 Malang”, (3) to analyze the impact of information quality on satisfaction users at “SMK Negeri 1 Malang”, (4) To analyze the effect of user satisfaction to the net benefit in “SMK Negeri 1 Malang”, (5)to analyze the information quality on the net benefits through user satisfaction at “SMK Negeri 1 Malang”.