Proceedings of the International Conference on Industrial Engineering and Operations Management Dubai, UAE, March 10-12, 2020 © IEOM Society International Ergonomics Evaluation of Pharmaceutical Services Facilities (Case Study of Pharmacies in Ambon City) Rapiah Sarfa Marasabessy Universitas Darussalam Maluku, 97128, Indonesia sarfa@unidar.ac.id Risman Tunny STIKes Maluku Husada Maluku, Indonesia tunnyapt@yahoo.ac.id M Chairul Basrun Umanailo Department of Agricultural and Forestry University of Iqra Buru Namlea, 97571, Indonesia chairulbasrun@gmail.com Abstract Pharmacy as a form of pharmaceutical service needs to improve the quality of service continuously following established standards. Service quality is not only influenced by the system but workers as the dominant factor implementing the service must be considered comfort at work. Pharmacies in the city of Ambon today continue to improve service in a system but is not supported by the availability of supporting facilities and an ergonomic environment. The purpose of this study was to evaluate ergonomic problems in pharmacies in Ambon city using Ergonomic Checkpoint. The study was conducted in three pharmacy units. The results showed that there were many complaints of workers including pain in the shoulders, neck, lower back and legs. The work environment in the three pharmacies is average> 300 C. Priority aspects that need to be improved in the three pharmacies are in the Material Storage and Handling aspects, sub aspects 1,2 and 7, aspects of workstation sub aspects 52,53, and 57, and aspects Premises, sub aspects 73, 77, 78 and 79. Keywords: Pharmacy, Services, Ergonomics, Ergonomic Checkpoint, Evaluation 1. Introduction Pharmaceutical Services is a direct and responsible service to patients relating to pharmaceutical preparations to achieve definite results to improve the quality of life of patients (Majdah Zawawi1 and Noriah Ramli 2016). The purpose of conducting pharmaceutical services including to carry out optimal pharmaceutical services both in ordinary circumstances and in emergencies according to the patient and the available facilities. One of the pharmaceutical services that play an important role in increasing the degree of public health is the pharmacy service at the pharmacy. The number of dispensaries in every province in Indonesia has increased every year (Menteri Kesehatan RI 2016). Maluku Province is one of the provinces where pharmacies have increased every year, especially in the city of Ambon. The number of pharmacies in the city of Ambon in 2018 was 50 units while in 2019 an increase of 70 units (Dinas Kesehatan Kota Ambon. Jumlah Apotek di Kota Ambon, 2019). Each pharmacy tries 2541