International Journal of Science and Healthcare Research Vol.4; Issue: 2; April-June 2019 Website: www.ijshr.com Original Research Article ISSN: 2455-7587 International Journal of Science and Healthcare Research (www.ijshr.com) 11 Vol.4; Issue: 2; April-June 2019 The Factors Influencing Patient Satisfaction in Interna Room Men Puncak Jaya Hospital Janri Silalahi 1 , A.L. Rantetampang 2 , Yermia Msen 3 , Anwar Mallongi 4 1 Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura. 2,3 Lecturer of Master Program in Public Health. Faculty of Public Health, Cenderawasih University, Jayapura 4 Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar. Corresponding Author: Anwar Mallongi ABSTRACT Background: The satisfaction of services from hospitals can be judge requires adequate facilities, infrastructure and attitudes and behavior of health workers in providing services. Age and education of patients can assess the service they receive, the quality of service that has less implications for patient satisfaction. Objective: To find out the factors that influence patient satisfaction in the Male Care Room Mulia Mulia Hospital, Puncak Jaya Regency" Research Method: Analytical with cross sectional study design. The population was all patients hospitalized during the months of October - December 2018 in the Male Nursing Room in Mulia Jaya Hospital, Puncak Jaya Regency, as many as 109 samples. Data were obtained using questionnaires and analyzed using quare techniques and logistic regression. Results: Factors that influence patient satisfaction in the Men's Nursing Room Mulia Hospital in Puncak Jaya Regency are facilities (p-value 0.031; Rp: 1.781; CI95% (1,084 - 2,927), infrastructure (p-value 0,000; Rp. 4,861; CI95 % (2,758 - 8,570), behavior of health workers (p-value 0.001; Rp. 2,408; CI95% (1,586 - 3,657). Factors that not affect patient satisfaction in the Interna Room Men Mulia Mulia Hospital, Puncak Jaya Regency are age (p -value 0.388; (RP: 1.293; CI95% (0.808 - 2.070), education (p-value 1,000; RP: 11.053; CI95% (0.626 - 1.774), length of stay (p-value 0.172; Rp. 1.462; CI95%; CI95% (0.903 - 2,366) The dominant factors that influence the satisfaction of male inpatients in Mulia Hospital are the facilities, infrastructure, attitudes and behavior of health workers. Keywords: Satisfaction, Patient, Interna Room Men, Hospital INTRODUCTION Satisfaction is the level of one's feelings (customers) after comparing between performance or perceived results (services received and felt) with what he expected. A service is considered satisfactory if the service can meet the needs and expectations of the client. Satisfaction in the form of feeling happy or disappointed someone experienced after comparing the perceptions of performance or the results of a product with expectations (Nurjannah, 2012). Some factors that influence patient satisfaction, depending on the characteristics of the patient include age and education, besides the facilities, infrastructure and attitudes and behaviors of health officers affect patient satisfaction such as helping and providing services to patients quickly, the ability of officers and the trustworthy nature possessed, the attention of doctors and nurses in providing services to patients and circumstances. The limitation factors that hospitals have in relation to human resources, funds and large available facilities are factors that significantly influence patient satisfaction (Lahinda, 2015; Andriani, 2017). The Regional General Hospital is a type / class D hospital with 65 beds. Mulia Jaya Hospital in Puncak Jaya Regency is currently in the preparation of accreditation which is planned to be implemented in