International Refereed Journal of Engineering and Science (IRJES) ISSN (Online) 2319-183X, (Print) 2319-1821 Volume 2, Issue 6 (June 2013), PP. 01-15 www.irjes.com www.irjes.com 1 | Page Transportation System Performance Analysis Urban Area Public Transport Adris.A.Putra Doctoral Student Department of Civil Engineering of Diponegoro University, Semarang, Indonesia ABSTRACT: Urban transport rises and develops with the development carried out in urban areas. The high mobility of population movement would require the availability of facilities and adequate transport infrastructures to support the various activities undertaken. Urban transportation development aimed at the realization of an integrated national transportation system, orderly, smooth, safe, comfortable, and efficient in supporting the mobility of people, goods and services. Urban transportation problems continue to increase with the increasing social and economic activities that affect the decline in the level of public transport service. The objective of this study is to examine the service performance of public transportation systems in urban areas. While the purpose of the study is to determine the performance of the public transport services currently in view of the aspects of satisfaction and expectations or interests of people who use public transport. Data analysis methods used for public transport performance using Importanca Performance Analysis (IPA) and customer satification index (CSI), while to test whether there is an influence on the performance of public transport user satisfaction using Structural Equation Model (SEM) using Amos version 18.0. The results showed that the performance indicator of public transportation services is still very low. Where the indicators of service performance in Makassar are rated by the community is not satisfied with the indicator of accessibility, affordable rates, and efficient integration. The biggest gap is efficient indicator (64.69), accessibility (66.39) and low pollution (67.59). Based on the value of CSI for public transport services in the city of Makassar is 0.53, still lower than the standard value of 0.81 CSI - 1:00. Whereas the effect on the performance of public transport user satisfaction with SEM analysis obtained equation Y = 0.488 X + e, that the estimated value for the performance was positive, amounting to 0.488 that the performance of public transport in the city of Makassar positive impact on community satisfaction with the public transport service. Keywords:- Service Performance, IPA, CSI, SEM. I. INTRODUCTION The urban area is strategic for a country, the strategic role of urban areas, urban areas where the economy is the key to success for both the national and global scale. Urban areas in particular that have a wide area is a very important element in generating employment, increasing productivity and growth and prosperity in a country. Urban area is an attractive place both for people and businesses to live and strive for its number of things like the benefits offered from the collection of economic resources in one place that has a proximity that allows for intensive interaction. Urban area is home to a manufacturing activities and services, which will increase the added value of the overall economy. Development of urban areas is always accompanied by the current transformation, namely the increasing urban population and the increasing contribution of the sectors of manufacturing and service industries, [3]. Needs of urban transport services is a consequence of population movements due to increased activity in a region. [6], said that the move will lead to increased activity of transport demand. To improve the performance of the public transport service in an urban area is done developing sustainable transport systems. Meanwhile [5] improve the performance of the transportation system is very important in reducing the problems of transportation system to improve service and provide optimal results. It is necessary for the proper performance of the improvement of public transport through a systematic approach, integrated, identify and evaluate the operation of public transport. [4], stated that the level of service provided to the user in the increased use of public transport, done in a way to accommodate the level of service required by the user of public transport on the performance of public transport. Several researches of the performance of public transport services and the development level of public transport as a means of increasing the level of public transport services including, [12] states the population for public transport trips is determined by factors such as comfort, safety and travel time of choice existing modes. [7], the aspects such as reliability, frequency time, travel, tariff and network coverage / distance to stop. [8], Safety and convenience. The public transport service attributes to be a very important factor in assessing the