Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=wjas20 Journal of Access Services ISSN: 1536-7967 (Print) 1536-7975 (Online) Journal homepage: https://www.tandfonline.com/loi/wjas20 Change management in extremis: A case study Elena Carrillo & Gwen M. Gregory To cite this article: Elena Carrillo & Gwen M. Gregory (2019) Change management in extremis: A case study, Journal of Access Services, 16:1, 21-33, DOI: 10.1080/15367967.2018.1560224 To link to this article: https://doi.org/10.1080/15367967.2018.1560224 Published online: 09 Feb 2019. Submit your article to this journal Article views: 468 View related articles View Crossmark data