Review of supply chain performance measurement systems: 1998– 2015 Hasan Balfaqih a, *, Zulkifli Mohd. Nopiah a , Nizaroyani Saibani a , Malak T. Al-Nory b,c a Faculty of Engineering and Built Environment, National University of Malaysia (UKM), Bangi, Selangor 43600, Malaysia b College of Engineering, Effat University, Jeddah, Saudi Arabia c Department of Mechanical Engineering, Massachusetts Institute of Technology, 77 Massachusetts Ave., Cambridge, MA 02139-4307, USA A R T I C L E I N F O Article history: Received 21 October 2015 Received in revised form 30 May 2016 Accepted 4 July 2016 Available online xxx Keywords: Supply chain management Performance measurement systems Models Frameworks A B S T R A C T In today’s competitive business environment, supply chain performance is one of the most critical issues in various industries. It is argued that supply chain performance measurement is fundamental to efficient supply chain management. Over the past two decades, several frameworks and systems have been developed to meet this need. This study reviews the literature in the field of supply chain performance measurement and assembles an overview of those systems, approaches, techniques and criteria. For this purpose, 83 of 374 related articles from 1998 to 2015 were selected for final review using the Scopus and ISI databases. Findings disclose that performance measurement in supply chain contexts is still a fruitful area of research. The study also provides an overview of the performance measures employed in supply chain systems. These findings present a solid basis for future academic and practitioner work in the field of supply chain performance measurement. ã 2016 Elsevier B.V. All rights reserved. Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 2. Review methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 3. Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 3.1. Perspective-based approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 3.2. Process-based approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 3.3. Hierarchical-based approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 4. Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 4.1. AHP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 4.2. The analytic network process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 4.3. Data envelopment analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 4.4. Delphi/Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 4.5. Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 4.6. Uncertainty theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 5. Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 1. Introduction Supply Chain Management (SCM) has received a substantial amount of attention from academics and practitioners in the past few years [114]. Supply chains (SCs) are involved in the entire product life cycle, from material procurement to manufacturing to * Corresponding author at: National University of Malaysia (UKM), Bangi, Selangor 43600, Malaysia. E-mail addresses: h.balfaqih@siswa.ukm.edu.my (H. Balfaqih), zmn@ukm.edu.my (Z.M. Nopiah), nizar@eng.ukm.my (N. Saibani), malnory@effatuniversity.edu.sa, malnory@mit.edu (M.T. Al-Nory). http://dx.doi.org/10.1016/j.compind.2016.07.002 0166-3615/ã 2016 Elsevier B.V. All rights reserved. Computers in Industry 82 (2016) 135–150 Contents lists available at ScienceDirect Computers in Industry journal homepage: www.elsevier.com/locate/compind