International Journal of Research & Review (www.ijrrjournal.com) 162 Vol.6; Issue: 11; November 2019 International Journal of Research and Review www.ijrrjournal.com E-ISSN: 2349-9788; P-ISSN: 2454-2237 Research Paper Effect of Doctor's Interpersonal Communication on Patient Satisfaction at Royal Prima General Hospital Medan Brian Sepnatius Pasaribu 1 , Destanul Aulia 2 , R. Kintoko Rochadi 2 1 Magister Program of Public Health, Faculty of Public Health, University of North Sumatra, Indonesia. 2 Lecturer of Master Program in Public Health. Faculty of Public Health, University of North Sumatra, Indonesia. Corresponding Author: Brian Sepnatius Pasaribu ABSTRACT People’s high expectation for qualified health care in a hospital has caused medical personn el to do their best. Doctors’ good health care can increase patient satisfaction. Effective communication between doctors and patients will create comfort in patients, doctors’ behavior toward patients, and the availability of accurate information, and pat ients’ empathy and trust. These factors are the key which determines patients’ comfort in receiving medical care. The objective of the research was to identify the influence of doctors’ interpersonal communication on patient satisfaction at the Royal Prima Hospital, Medan. The research used descriptive quantitative method. The population was all inpatients in the hospital from January to April, 2019, and 80 of them treated in four inpatient wards were used as the samples. The data were analyzed by using chi square test. The result of the research showed that of the five interpersonal communication principles, none of them influenced patient satisfaction. It is recommended that the hospital management increase health care quality, especially in doctors’ communication with patients in the inpatient wards and pay attention to doctors’ communication while they are on duty at the hospital. Keywords: Satisfaction, Interpersonal Communication, Doctor INTRODUCTION According to the Decree of the Minister of Health of the Republic of Indonesia No.340 / MENKES / PER / III / 2010 it explains that the hospital is a health service institution that conducts complete individual health services that provide inpatient, outpatient and emergency services ”. At present the hospital is in a very competitive global atmosphere that demands high quality hospital services on the basis of a clear and directed management concept, without a clear management concept, hospital development will proceed slowly. The hospital is a very important part of a health care system and always prioritizes excellent service as its main element. This is the accountability of a hospital institution to be able to compete (competitive) with other hospitals. The hospital in the concept of providing health services to the community should be a complete personal service, health promotion efforts (promotive), prevention (preventive) by not ignoring curative-rehabilitative efforts, as well as providing inpatient, outpatient and emergency services units. All people who suffer from an illness would want to be healthy so that the hospital will have a very big role to improve the health status of patients in the hospital (Muninjaya, 2011). Hospitals in the process must provide quality health services to the community. The fulfillment of community