International Journal of Research & Review (www.ijrrjournal.com) 50 Vol.6; Issue: 12; December 2019 International Journal of Research and Review www.ijrrjournal.com E-ISSN: 2349-9788; P-ISSN: 2454-2237 Research Paper E-Government Services Assessment from the Perspective of Citizens Interaction and Satisfaction in Jordan: Pilot Study Hazem Mohammad Al-Kaseasbeh, Yoshifumi Harada, Ummi Naiemah binti Saraih School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis, Perlis, Malaysia Corresponding Author: Hazem Mohammad Al-Kaseasbeh ABSTRACT Although several studies have discussed models and factors for understanding e-Government adoption, but citizen satisfaction with e-Government services still remains a key research theme. This can partly be attributed to the fact that few studies have attempted to understand holistically the link between provisioning of digital information and transactions and it take up and usage. This background has contributed to an ever-widening gap between e-Government implementation, and use resulting in lack of understanding of how citizens' satisfaction influences adoption and continue use e-Government services. To fill this gap, the expectation-confirmation theory was developed to investigate the relationship between satisfaction, interaction, and usage of e-Government services. A questionnaire was constructed and distributed among the lecturers and administration staff of the University of Jordan to examine the model. Factor analysis test, Item-total correlation test, and Cronbach’s alpha were utilized to verify the reliability and validity of the questionnaire. The findings indicated that the questionnaire is suitable to achieve the objective of the study. Keywords: Citizens’ satisfaction, Citizens’ interaction, e-Government services, Jordan. INTRODUCTION The importance of e-Government services has always been of interest to governments and to researchers because of its influence on the relationship between citizens and their governments (Waheduzzaman & Miah, 2015). Governments have displayed an interest in the exploration of the determinants of citizens’ intentions to interaction in the e- Government services development (Venkatesh, Thong, Chan, & Hu, 2016). Initial acceptance is obviously the first stage for e-Government services success (Kurfalı, Arifoğlu, Tokdemir, & Paçin, 2017). The citizen interaction (i.e. feedback from citizens then enables governments to enhance the e-Government services) is crucial for the long-term operation of the e- Government services (Valle-Cruz, 2019). Based on that, citizens' satisfaction with the e-Government services is the main key for citizens' intentions to interaction (Anwer, Esichaikul, Rehman, & Anjum, 2016). However, there is the growing recognition of the need for citizen-centric services from a citizen demand-side perspective (Reddick, 2005) and the need to study citizen’s role in service demand and self-service delivery options. In consequence, there is an increased impetus on building citizen satisfaction with government’s Web 2.0- enabled self-service delivery options. In a context of IT-mediated customer transactions with the business, marketing literature shows the increasing importance