173 ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION ON TELECOMMUNICATION IN SELECTED DEPOSIT MONEY BANKS IN OTA- OGUN STATE Godswill Osagie OSUMA 1 Ph.D. Student, Department of Banking and Finance, Covenant University. godswill.osuma@covenantuniversity.edu.ng Ochei Ailemen IKPEFAN 2 Professor, Department of Banking and Finance, Covenant University. ochei.ikpefan@covenantuniversity.edu.ng Peter AYUNKU 3 Department of Banking and Finance, Niger Delta University, Yenegoa. peterayunku@yahoo.com Abstract Electronic banking has contributed to the unemployment rate in the country due to the replacements of human labor with machines. Thus, this study seeks to empirically examine the effects of electronic banking on mobile telecommunication customer satisfaction in Nigeria. The primary source of data was used for the study through the administration of questionnaires to the customers of the telecommunication companies. Regression analysis was used to analyze the hypothesis with the aid of the statistical package for social science (SPSS) version 23. The study found that electronic banking channels have significantly affected customer’s satisfaction. The study recommends that the problem of financial exclusion should be alleviated such that businessmen that have limited literacy level should be captured in the e-banking channels by galvanizing new and innovative e-payment platforms in various voice prompt local dialects to encourage the informal sector to be part of the online-payment processes.