International Journal of Psychosocial Rehabilitation, Vol.24, Issue 09, 2020 ISSN: 1475-7192 737 Patient Satisfaction about Nurse Caring Behavior: Based on Swanson’s Theory of Caring and Transcultural Nursing Theory Agusta Dian Ellina 1,2* , Nursalam Nursalam 1 , Esti Yunitasari 1 , Aprin Rusmawati 2 Abstract--- Caring is one of the main ways to get patient satisfaction. However, caring has only been interpreted as empathy, and without regard to the cultural background of patients. The aim of this study was to assess patient satisfaction about nurse caring behavior and to identify the predictors based on Swanson’s Theory of Caring and Transcultural Nursing Theory. Method: Cross-sectional studies were conducted in patients at a hospital in Gresik District (n = 520 by simple random sampling) from August to December 2019. This study used maintaining beliefs, culture care preservation, knowing, being with, negotiating, doing for, enabling, and restructuring as independent variables, and patient satisfaction as the dependent variable. The instrument in this study was developed in accordance with the standard guideline of Swanson’s Theory combined with Transcultural Nursing Theory; patient satisfaction was measured using PSQ. Multiple linear regression was used to identify predictors. Result: Mean score of patient satisfaction was 7.09 (SD = 0.936), maintaining belief (0,02), culture care preservation (0.03), knowing (0.01), being with (0.03), negotiation (0.02), doing for (0.03), enabling (0.04), and restructuring (0.03) significantly predicted client satisfaction (R Square = 0.895). The constructs of the Cultural Caring Model significantly predicted patient satisfaction. This study supports an investigation about the factors underlying client satisfaction on a larger scale, as well as the identification of targets in designing future interventions. Keywords --- Caring, Cultural, Patient Satisfaction I. INTRODUCTION Caring is the main activity that must be owned by hospitals in order to get patient satisfaction [1], while experts agree that patient satisfaction is the key to the existence of the hospital to continue to develop [2]. Patients will feel satisfaction if caring is obtained according to what is expected, otherwise they will feel disappointment if the caring that is obtained is less than what they expected [3]. This reflects that nurses’ caring behavior is always directly proportional to patient satisfaction, the trend in the current era shows that caring is a core part in the evaluation of satisfaction and quality of health services [4]. The marketing wave of health services in this era has experienced a shift, from "service excellence" to "care with character" [5]. However, experts have found that caring until now has been 1 Faculty of Nursing, Universitas Airlangga, Surabaya, Indonesia. 2 Faculty of Nursing, IIK Strada Indonesia, Kediri, Indonesia. Corresponding author Agusta Dian Ellina E-mail: agusta.dian.ellina-2018@fkp.unair.ac.id