Sustainability Framework for E-Government Success: Feasibility Assessment Lemma Lessa Addis Ababa University 6-Kilo Area, Addis Ababa Ethiopia lemma.lessa@gmail.com ABSTRACT 1 E-government improves and more importantly transforms the public sector. To take advantage of such benefits, developing countries have been investing a lot on e-government initiatives in spite of their limited budget. Sustaining successful e-government initiatives is of utmost importance especially for developing countries to let them attain what they aspire for in transforming government functions. Extant literature, however, show that there are only few success stories whereas majorities of those efforts end up in a failure. Literature also reveal that sustainability aspect of e-government initiatives is a neglected topic and calls to extend e-government research beyond success. The research tries to explore two concepts (e-government success and sustainability) in an integrated manner and is aimed at exploring the potential relationship between the two concepts. In order to achieve this objective, the research was conducted in two steps. First, a conceptual framework is proposed based on a multiple exploratory case study based on four G2G cases selected from rural areas in Ethiopia. Second, feasibility of the proposed conceptual framework is assessed in another related setting. Focusing on the second step of the research, this paper looks at a G2C Court Case Management System (CCMS) at Federal Supreme Court of Ethiopia (www.fsc.gov.et). e CCMS has been in operation over a decade and transformed registrar business process by automating its record management from start to finish and facilitated citizen’s request for court information. It is credited for reducing delay in retrieving court information, simplifying the process, and reducing the potential for corruption. e findings elaborate on the potential of the initial conceptual framework for understanding success and sustainability of e-government initiatives by uncovering the relationship between the enablers of e-government success and sustainability. Building on the initial conceptual framework, this paper ultimately proposes a revised Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from Permissions@acm.org. ICEGOV2019, April 3–5, 2019, Melbourne, VIC, Australia © 2019 Association for Computing Machinery. ACM ISBN 978-1-4503-6644-1/19/04…$15.00 https://doi.org/10.1145/3326365.3326396 sustainability framework to guide understanding of the phenomenon in the ground. e outcome of the research is also of value for practitioners as a quality tool to assess success and sustainability aspect of e-government initiatives. CCS CONCEPTS • Applied computing → Computers in other domains → Computing in government → E-government KEYWORDS Success, Sustainability, Failure, e-Government success, e- Government sustainability, Administrative processes ACM Reference format: L. Lessa. 2019. Sustainability Framework for E-Government Success: Feasibility Assessment. In Proceedings of the 12 th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, VIC, Australia, April 3-5, 2019, 9 pages. https://doi.org/10.1145/3326365.3326396 1. INTRODUCTION Information Communications Technology (ICT) is playing key role in bringing efficiency and effectiveness in different sectors such as governance, economy, social affairs, etc. and its integration is increasingly becoming a necessity as many activities may practically be impossible to handle without its use. is in turn urges countries all over the world to do their best in implementing ICTs in different sectors of their economy. In line with this, e-government is increasingly being seen as an answer to several problems that governments face while serving their public effectively [27]. E-government has received interest all over the world [3] because it paves the way for a government to exercise its functions in an efficient and effective manner, hence 231