International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 07 Issue: 04 | Apr 2020 www.irjet.net p-ISSN: 2395-0072
© 2020, IRJET | Impact Factor value: 7.529 | ISO 9001:2008 Certified Journal | Page 5375
A Chatbot Supported Smart Interactive Healthcare System
Ashutosh Sharma
1
, Pooja Shingate
2
, Shivam Shivgan
3
, Roshan Bauskar
4
1,2,3
Student, Department of Computer Engineering, L.E.S. G.V. Acharya Institute of Engineering and Technology,
Maharashtra
4
Asst. Professor Department of Computer Engineering, L.E.S. G.V. Acharya Institute of Engineering and Technology,
Maharashtra
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Abstract - In the world of healthcare, we’re yet far
from having incredibly smart machines that have the
potential yet to replace the typical medicinal
suppliers. Chatbots can open up an entryway into the
world where Artificial Intelligence is getting advanced,
especially in the domain of healthcare, where patients
will convey their problems with a messenger and get a
consultation without wasting any time.The technology
at the core of the rise of the chatbot is natural
language processing ("NLP").Recent progression in
machine learning have greatly improved the quality
and potency of natural language processing, making
chatbots a viable option for many organizations. This
improvement in NLP is ignition a great deal of
additional research which should lead to continued
change of state in the potency of chatbots in the years
to come.Chatbots are computer programs able to
carry out near - natural conversation with people. In
this work, we describe the development of chatbots
from a vestigial model to an advanced brilliant system.
Healthcare has become an captivating market for
companies developing chatbot applications for
patients and clinicians. The idea is to provide a single
point contact to the patient and his relatives to get all
their queries resolved and for the hospital to focus on
their starring tasks and not lose focus on non-primary
activities.
Key Words: Healthcare chatbot with natural language
processing(NLP), Word Order Similarity between
Sentences, Artificial Intelligence, health tips.
1. INTRODUCTION
A Chatbot is a system that can interact with human
users with natural language. The vast amount of
information that is available on the internet allows
Chatbots to provide accurate and efficient information
based on the user’s requirements. Chatbots are used
in domains like Customer Support, Virtual Assistance,
Online Trainings, and Online Reservations and also for
general conversations.
The proposed Medical Chatbot can interact with the
users, giving them a realistic experience of chatting
with a Medical Professional. There has been a recent
upsurge in speech based search engines and assistants
such as Siri, Google Chrome and Cortana [1]. Natural
Language Processing (NLP) techniques such as NLTK
for Python can be applied to analyse speech, and
intelligent responses can be found by designing an
engine to provide appropriate human like responses
[2]. Some chatbots presents a technology
demonstrator to verify a proposed framework
required to support such a bot (a web service). While a
black box approach is used, by controlling the
communication structure, to and from the web-service,
the web-service allows all types of clients to
communicate to the server from any platform. With
the modern era of connectivity and technological
innovation, smartphones have rapidly gained the
popularity and most users have their smartphones
on or near them throughout the day.
There is a growing number of hospitals, nursing
homes, and even private clinics, now use
online Chatbots for healthcare on their websites. These
bots interact with potential patients visiting the site,
helping them find doctors, scheduling their
appointments, and getting them access to the right
treatment.
In this paper, however, the use of artificial intelligence
in an industry where people’s lives could be at stake,
still sparks apprehensions in people.
2. LITERATURE SURVEY
Many people suffering with dementia retain much of
their conversational abilities as their illness
progresses. However, the shame and frustration that
many dementia sufferers experience often make
routine, everyday talks with even close family
members challenging. From research paper, we have
studied that many people with Alzheimer’s disease
struggle with short-term memory loss. As such, the