International Journal of Advanced Engineering Research and Science (IJAERS) [Vol-7, Issue-9, Sep- 2020] https://dx.doi.org/10.22161/ijaers.79.59 ISSN: 2349-6495(P) | 2456-1908(O) www.ijaers.com Page | 510 Evaluation of Quality of Life at Work in a Third-Party Company Weder Ferreira dos Santos 1* , Laura Carneiro Silva 2 , Magno De Oliveira 1 , Layanni Ferreira Sodré 1 , Joênes Mucci Pelúzio 2 , André Felipe da Silva 1 , Zildiney Dantas da Silva 2 , Giselle Ferreira Sodré 1 , Osvaldo José Ferreira Junior 2 , Thaís Alves da Silveira Lourenço Borges 2 1 Department of Bioprocess Engineering and Biotechnology, Tocantins Federal University, Chácara 69-72 Rua Badejos, Lote 7 s/n - Jardim Sevilha, Gurupi - TO, 77404-970, Gurupi, Tocantins, Brazil 2 Agronomy Department, Federal University of Tocantins, Chácara 69-72 Rua Badejos, Lote 7 s/n - Jardim Sevilha, Gurupi, 77404-970, Tocantins, Brazil *Corresponding Author Abstract— The Quality of Work Life (QWL) is strictly related to satisfaction of employees and the function he/she plays in a company. In this way, QWL should is handled within an institution/company in order to provide a better work environment and conditions to staff. Despite this, many Brazilian institutions still do not exploit QWL to improve productivity. Besides that, they tend to underestimate such a tool due to its association with workers’ satisfaction. The present study had the aim of evaluat ing the QWL within an outsourcing company, taking into account the employees’ points of view. There were applied 13 questionnaires, randomly distributed among collaborators, in July 2017. For this, the questionnaires contained 24 questions, where 17 of them were distributed into five different satisfaction dimensions. The level of satisfaction was classified as high, average, and low, for each one of the dimensions. The results, obtained from the questionnaire, were exhibited through figures. The verification of satisfaction pointed to some of the company’s weaknesses, considering that the level of satisfaction of some dimensions was qualified as average. Keywords— QWL, administration, dimensions. I. INTRODUCTION The quality of life at work (QWL) became a topic of extreme relevance after the industrial revolution, with the implementation of Taylorism and Fordist models when the well-being of workers within companies became of interest not only to those but for the productivity of the industry itself [1]. Despite this, there is no concept defined for QWL, but only a notion of its correlations [2]. Li & Yeo (2016) [3], for example, they claim that QWL is related to the pleasure and well-being of employees in the workplace. While Boas (2017) [4] e Gómez-Salcedo et al. (2017) [5] recognize QWL as a multidimensional notion, as they encompass aspects such as cooperative relationships with supervision, benefits, personal fulfillment, safety at work, among others. Therefore, the evaluation of QWL is essential to determine which factors, within the organization, to maintain high QWL, and to establish the magnitude of employee satisfaction. Consequently, a company that has access to this type of information is able to drive its resources and priorities in an Optimized way, focusing on the dimensions of QWL and providing a more comfortable work environment for its employees [6]. Thus, the measure of employee satisfaction, in relation to the dimensions of QWL analyzed, would indicate the order of importance of their investment, thus allowing employees to increase their productivity. QWL has been studied in different areas, such as: oil and gas industry [7], hospitals [8], academic field [4], telemarketing companies [9], among others [10-14]. So that the analyses are carried out based on the employee's view of the company or public agency of which he is part.