International Journal of Scientific and Research Publications, Volume 10, Issue 10, October 2020 654 ISSN 2250-3153 This publication is licensed under Creative Commons Attribution CC BY. http://dx.doi.org/10.29322/IJSRP.10.10.2020.p10683 www.ijsrp.org Bayes Implementation in Decision Support Systems Student Satisfaction Evaluation of Services Yupianti, Dewi Suranti * , Venny Novita Sari ** * Informatics Departement,Computer Science Faculty, Dehasen Bengkulu University ** Informatics Departement,Computer Science Faculty, Dehasen Bengkulu University ** Information System Departement,Computer Science Faculty, Dehasen Bengkulu University DOI: 10.29322/IJSRP.10.10.2020.p10683 http://dx.doi.org/10.29322/IJSRP.10.10.2020.p10683 Abstract- Dehasen University (Unived) Bengkulu is one of the private universities that is committed to improving service quality standards and continuously strives to improve and dissect in meeting the expectations of its customers, namely students. Good service quality is a guarantee desired by every student in conducting lectures. Then it is necessary to build a decision support system with the application of Bayes calculations in evaluating University services to students, because qualified services will get the attention of the public. The results of this measurement can be used by university leaders to improve and improve services in fulfilling student rights so that the quality of unived education will be better and improved Index Terms- Fuzzy Serqual, Service, Agricultural Extension ) I. INTRODUCTION uality service is the main goal of every college, this is a guarantee of the quality desired by students. The level of student satisfaction becomes the benchmark of excellence of a college so that required criteria for service standards. In improving the quality of service requires measurement of services to students, because the quality of service will get the attention of the community [1]. Dehasen University (Unived) Bengkulu is one of the private universities that is committed to improving service quality standards and continuously strives to improve and dissect in meeting the expectations of its customers, namely students. In an effort to improve the quality of Dehasen University, various forms of human resources, facilities, facilities and infrastructure have been provided for students, lecturers and students provided by foundations and universities. This is done in addition to increasing the quality standard of education at Unived as well as to meet student expectations related to the services received and fulfillment of student rights. In order to improve the performance of the university in carrying out its obligations to improve service quality, it is necessary to know the level of student satisfaction with university services. Therefore it is necessary to know how much the level of satisfaction felt by students, for the efforts made by the university in providing student satisfaction with services in fulfilling student rights, student satisfaction measurements are held, the results of these measurements can later be used by university leaders to improve and improving services in fulfilling student rights so that the quality of unived education will be better and improved. In order to improve the performance of the university in carrying out its obligations to improve service quality, it is necessary to know the level of student satisfaction with university services. Therefore it is necessary to know how much the level of satisfaction felt by students, for the efforts made by the university in providing student satisfaction with services in fulfilling student rights, student satisfaction measurements are held, the results of these measurements can later be used by university leaders to improve and improving services in fulfilling student rights so that the quality of unived education will be better and improved. Decision support systems are an excellent method for evaluating student satisfaction with services. This research uses study Bayes for Decision Support System (SPK) evaluates student satisfaction with university services. Bayes Method is a classification method using probability and statistical methods based on the Bayes theorem [2]. The purpose of this study is to make a decision support system in evaluating students of the services provided by the university using the Bayes method. Evaluation of student satisfaction with university services include the following fields: Student Affairs, Library, Academic and Student Administration Bureau (BAAK), Facilities and infrastructure and finance available at Dehasen University Bengkulu. This study focused on the rare steps of building a decision support system with the application of Bayes calculations in service evaluation [3]. II. LITERATURE REVIEW 2.1. Decision Support System Decision Support System (SPK) is designed to support all stages of decision making ranging from identifying problems, selecting relevant data, determining the approach used in decision making percentages, to evaluating alternative choices [4]. Specifically SPK is a system that supports the work of a manager or group of managers in solving semistructural problems by providing information or proposals leading to certain decisions [5]. Q