Quest Journals Journal of Research in Business and Management Volume 8 ~ Issue 11 (2020) pp: 47-55 ISSN(Online):2347-3002 www.questjournals.org *Corresponding Author: Sumit Shandilya 47 | Page A Study On Quality Problem Solving Techniques Used In Manufacturing Industries Sumit Shandilya 1 , Dr. Jaskiran Arora 2 , Dr. Kalluri Vinayak 3 , Surendra P. Tiwari 4 , Bhuwan Gupta 5 1 (Sumit Shandilya, Adjunct professor & Resarch fellow, School of Management, BML Munjal University, Gurugram, Haryana, India) 2 (Dr. Jaskiran Arora, Professor &Associate Dean, School of Management, BML Munjal University, Gurugram, Haryana, India) 3 (Dr. Kalluri Vinayak, Professor &Assstant Dean, School of Engineering & Technology, BML Munjal University, Gurugram, Haryana, India) 4 (Surendra P. Tiwari, Director, Quality Growth Services, Pvt. Ltd., New Delhi, India) 5 (Bhuwan Gupta, Final Year Student, Mechanical Department, Amity University, Noida, U.P., India) Corresponding Author: 1 Sumit Shandilya ABSTRACT: Whether the problem is small or complex, its tendency to arrive is a normal and common phenomenon. Common problems may be leading to low efficiency and effectiveness for which industries are most worried. Detection of problem, analysis of problem and correction of problem are three main components for problem solving. For the problem solving there are various techniques which industries are following. In this paper the authors have analysed different types of problem-solving techniques used in Industries and its impact on the problem. The objective of this paper is to study and analyse the understanding related to problem solving and related tools and techniques in manufacturing industries. KEYWORDS: Problem solving, Six Sigma, Indian manufacturing, Lean, ISO 9001, Why-Why Analysis, Quality Tools & Techniques Received 16 November, 2020; Accepted 02 December, 2020 © The author(s) 2020. Published with open access at www.questjournals.org I. INTRODUCTION In production there are different kinds of problem faced at different steps which may affect the effectiveness and efficiency of the industry. (Gaikwad et al., 2016). The ultimate goal of the industry is to gain profit and for this effectiveness and efficiency play major role. So, to achieve the ultimate goal, one should realize the importance of problem solving in industry (Triantaphyllou, 2000). There can be issues and problems faced due to the impact of 6M‟s famously known as machine, material, man, method, measurement and mother nature/environment (Kalantri & Chandrawat, 2013). The first step towards the problem solving should be to analyze the root cause of problem. The issues or problems may be complex or simple, but it needs to be identified and solved as early as possible to reduce the loss faced by industry (Ke, 2013). There can be various approaches to solve a problem like six sigma, 5-why analysis, ISO 9000 etc. This paper presents a brief introduction to six sigma and 5 why analysis to give an overview of these techniques. A questionnaire was made on problem solving techniques used in Indian manufacturing industries to analyze the current scenario and how it is impacting the industries. Are industries ready for six sigma or not? In this paper a brief literature review, introduction to few techniques and theanalysis of questionnaire is presented (Meister et al., 2019). II. LITERATURE REVIEW Kalantari &Chandrawat in their paper stated different techniques of root cause analysis such as fishbone diagram, relationship diagram, tree diagram, 5W-1H analysis, Why-Why Analysis, Multivariate Analysis and Brainstorming (Kalantri & Chandrawat, 2013). They‟ve stated six steps for solving a problem.