http://www.iaeme.com/IJM/index.asp 1237 editor@iaeme.com
International Journal of Management
Volume 11, Issue 06, June 2020, pp. 1237-1250. Article ID: IJM_11_06_113
Available online at http://www.iaeme.com/ijm/issues.asp?JType=IJM&VType=11&IType=6
Journal Impact Factor (2020): 10.1471 (Calculated by GISI) www.jifactor.com
ISSN Print: 0976-6502 and ISSN Online: 0976-6510
DOI: 10.34218/IJM.11.6.2020.113
© IAEME Publication Scopus Indexed
BRAND TRUST FOR CREATING BRAND
LOYALTY IN AUTOMOTIVE PRODUCTS
Moechammad Nasir
Lecturer at Department of Management Fakultas Ekonomi dan Bisnis Universitas
Muhammadiyah Surakarta Indonesia
Andi Sularso
Professor in Management, Department of Management Fakultas Ekonomi dan Bisnis
Universitas Jember Indonesia
Bambang Irawan
Associate Professor in Marketing, Department of Management Fakultas Ekonomi dan Bisnis
Universitas Jember Indonesia
Hadi Paramu
Associate Professor in Finance, Department of Management Fakultas Ekonomi dan Bisnis
Universitas Jember Indonesia
ABSTRACT
Brand trust represents the willingness of consumers to rely on a brand while facing
the risks with the expectation that the brand will provide positive outcomes. Brand
loyalty explains brand commitment to enhance the willingness of consumers to rebuy
certain products/services. This study aims to examine and discuss the effect of brand
reputation, brand competence, company reputation, brand satisfaction, perceived
credibility, consumer expectation and service quality on brand loyalty with brand trust
as the intervening variable, on Honda motorcycles in Solo Raya (ex-Surakarta
Residency). The owners/users of Honda motorcycles in this region became the
population. The questionnaire was distributed to 255 respondents during the working
hour period. Furthermore, only 210 respondents filled out well and completely. While
35 respondents filled in questionnaires were incomplete and 10 respondents were
damaged so the questionnaire could not be used in data analysis.The Structural
Equation Modeling (SEM) was used as the analytical tool to explain the structural
relationships and factorial relationships of the model simultaneously. The findings of
this study indicate that all variables, i.e., brand reputation, brand competence, company
reputation, brand satisfaction, perceived credibility, consumer expectation and service
quality, partially have significant effect on brand trust. The results of the test show that