Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=upae20 Journal of Public Affairs Education ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/upae20 Written communication by public servants: A case study on responding with the right words amid challenging contexts at the Housing Authority of Baltimore City Stephanie Dolamore To cite this article: Stephanie Dolamore (2020): Written communication by public servants: A case study on responding with the right words amid challenging contexts at the Housing Authority of Baltimore City, Journal of Public Affairs Education, DOI: 10.1080/15236803.2020.1830668 To link to this article: https://doi.org/10.1080/15236803.2020.1830668 Published online: 09 Nov 2020. Submit your article to this journal View related articles View Crossmark data