American Journal of Humanities and Social Sciences Research (AJHSSR) 2021 AJHSSR Journal Page | 597 American Journal of Humanities and Social Sciences Research (AJHSSR) e-ISSN :2378-703X Volume-5, Issue-2, pp-597-603 www.ajhssr.com Research Paper Open Access The Role of Job Stress in Mediating the Effect of Work Family Conflict on Employee Job Satisfaction at Hotel Santika Siligita Nusa Dua Bali Ni Putu Ayu Mirandika Wulandari 1 , I Gusti Bagus Honor Satrya 2 Faculty of Economics and Business, Udayana University (Unud), Bali, Indonesia I. INTRODUCTION Human resources contribute towards achieving company goals. Companies need reliable and quality human resources so that companies must be able to manage and pay attention to human resources as best as possible. Human resources have an important role in companies such as planning, managing, processing, and controlling every company activity. Job satisfaction plays an important role for the organization because job satisfaction is a criterion in determining the success of an organization in meeting the needs of its members (Indra Pardita & Surya, 2020). Apart from job satisfaction, job stress can also be said to be a determining factor for employee welfare and organizational success. Reducing stress experienced by employees will certainly improve health in the organization, thus companies must seek to improve or improve conditions that can affect job satisfaction and employee job stress. A person works with the aim to make ends meet. If needs are met, then employees feel satisfied and vice versa, if their needs are not met, the morale and passion of work will decrease, feel bored at work, increase absenteeism and so on. Bali is a tourist destination that is famous for its natural beauty and that is the main attraction for local and foreign tourists to come to visit Bali. One of the many businesses in Bali is the hotel business which is engaged in the tourism sector. Hotel Santika Siligita Nusa Dua Bali is a hotel business engaged in the tourism sector. The rapid business development today encourages companies or organizations to optimize their resources to face competition. The progress of a company relies heavily on reliable human resources (HR), especially in the hotel service industry, hotels are service companies that prioritize the quality of human resources in order to achieve company goals (Ksama & Wibawa, 2016) Companies must prepare a strong strategy in order to maintain a competitive position amidst the competition through the determination of a clear vision and mission and work more efficiently, effectively and productively. In achieving this vision and mission, companies need qualified employees who are able to provide the best for the company. Things that need to be considered by the company is the welfare of employees which includes increased job satisfaction and a reduction in job stress felt by employees that can affect their work. Job satisfaction is the level of a person's happy feelings as a positive assessor of their work and the work environment. Job satisfaction will affect the productivity that is faced by managers, therefore managers need to understand what must be done to increase employee job satisfaction. “Job stress is a feeling of pressure experienced by employees in facing work. Definition of job stress is a condition of employees who experience pressure at work both from their duties, leadership and the work environment where the employee works. Job stress can also be described as the physical and emotional damage ABSTRACT : The purpose of this study is to determine the role of job stress in mediating the effect of work family conflict on employee job satisfaction. The population and sample in this study were all 59 employees of Hotel Santika Siligita Nusa Dua Bali who were married using saturated sampling technique. The analysis technique used is the path analysis technique. The results of the analysis show that work family conflict has a significant negative effect on employee job satisfaction, work family conflict has a significant positive effect on employee job stress, job stress has a significant negative effect on employee job satisfaction and job stress is able to mediate the effect of work family conflict on employee job satisfaction. Keywords -work family conflict, job stress, job satisfaction