Examining the impact of
influencers’ credibility
dimensions: attractiveness,
trustworthiness and expertise on
the purchase intention in the
aesthetic dermatology industry
Omayma AlFarraj
Department of Marketing, University of Jordan, Amman, Jordan
Ali Abdallah Alalwan
Amman College for Financial and Managerial Science,
Al Balqa Applied University, Amman, Jordan
Zaid Mohammad Obeidat
Department of Marketing, University of Jordan, Amman, Jordan
Abdullah Baabdullah
Department of Management Information Systems, Faculty of Economics and
Administration, King Abdulaziz University, Jeddah, Saudi Arabia
Rand Aldmour
Management Information Systems Department, School of Business,
The University of Jordan, Amman, Jordan, and
Shafig Al-Haddad
Department of E. Marketing, King Talal School of Business Technology,
Princess Sumaya University for Technology, Amman, Jordan
Abstract
Purpose – This study aims to investigate the influencers’ credibility dimensions (i.e. attractiveness,
trustworthiness, expertise) on purchase intention (PI) through the mediating role of cognitive and affective
online engagement among the aesthetic dermatology consumers in Jordan.
Design/methodology/approach – The population of this study entails all followers of aesthetic
dermatology clinics on their Instagram accounts. However, only three influencers from the aesthetic dermatology
industry were selected and approved the request of sharing the survey instrument on their official platforms.
Overall, 600 surveys were distributed, but only 384 were completed fully, constituting a 64% response rate.
Findings – The data analysis revealed an excellent fit for the data and indicated an impact of attractiveness
and expertise on online engagement and PI. Moreover, a mediating influence was also found for online
engagement on the path between influencer credibility and PI.
Research limitations/implications – This study has a limitation of collecting the data from only three
influencers; consequently, collecting data from the followers of more than four influencers would get more
generalizable results. Second, considering further, examining the mediating role of other variables such as
Mediating role
of online
engagement
Received 29 July 2020
Revised 7 October 2020
5 December 2020
Accepted 28 December 2020
Review of International Business
and Strategy
© Emerald Publishing Limited
2059-6014
DOI 10.1108/RIBS-07-2020-0089
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