http://www.iaeme.com/IJARET/index.asp 2244 editor@iaeme.com International Journal of Advanced Research in Engineering and Technology (IJARET) Volume 11, Issue 12, December 2020, pp. 2244-2253, Article ID: IJARET_11_12_212 Available online at http://www.iaeme.com/IJARET/issues.asp?JType=IJARET&VType=11&IType=12 ISSN Print: 0976-6480 and ISSN Online: 0976-6499 DOI: 10.34218/IJARET.11.12.2020.212 © IAEME Publication Scopus Indexed ANALYSIS ON HOW ARTIFICIAL INTELLIGENCE TRANSFORMS BUSINESS IN TODAY’S DIGITAL WORLD Krishnamacharyulu M Lincoln University College, Selangor Darul Ehsan, Malaysia. Dr Rajyalakshmi NC Siva Sivani Institute of Management, Kompally, Secunderabad, Telangana, India. Mohammed Ismail Iqbal University of Technology and Applied Sciences, Nizwa, Oman. Dr. Kingshuk Srivastava Sr. Assistant Professor, School of Computer Science, University of Petroleum and Energy Studies, Bidholi Campus, Dehradun, India ABSTRACT Speed and quality are the mantras for today’s business world and Artificial Intelligence has marked as significant game-changer in these in all business organizations. As businesses are becoming global and the future is more of machine- based work than human-based. Irrespective of the business volume, the new culture to adapt to AI machinery is a prominent need than a comfort. The trend is challenging the change itself. AI plays a significant role and becomes mandatory in business sustainability. Many of the businesses have become early adopters of AI and making the transactions esp. the customer service with FAQ at the top most importance. Every department in the business organization tries to implement and become best service providers for their customer questions. In this paper, the effect of AI in the business organizations and how the individual departments benefit from it is discussed and explained. Keywords: AI, Department Change, Workforce, Sustainability. Cite this Article: Krishnamacharyulu M, Rajyalakshmi NC and Mohammed Ismail Iqbal, Kingshuk Srivastava, Analysis on How Artificial Intelligence Transforms Business in Today’s Digital World, International Journal of Advanced Research in Engineering and Technology. 11(12), 2020, pp. 2244-2253. http://www.iaeme.com/IJARET/issues.asp?JType=IJARET&VType=11&IType=12