International Journal of Electronic Government Research, 11(4), 69-88, October-December 2015 69
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Keywords: E-Government,E-GovernmentAdoption,E-Recovery,EmployeeSatisfaction,G2G,Government-
to-Government, Information Systems, Technology Acceptance
ABSTRACT
The purpose of this paper is to test the unifed theory of acceptance and use of technology (UTAUT) in the
government-to-government environment and determine the infuence of different moderating factors of tech-
nology acceptance by government employees. By means of a thorough review of the literature in this area,
the paper investigates the application of UTAUT through empirical research on the technology acceptance
of the E-recovery system by government employees in different governmental organizations. The empirical
data from 384 respondents revealed that performance expectancy and social infuence determine employees’
behavioral intention. Moreover, gender invariance was detected, but employees’age and experience differ-
ence was detected as a moderating factor of the model. The fndings of the paper can help those involved
in information system development, implementation, and use to take the right actions to achieve maximum
adoption of the technology, especially if the use of the technology is mandatory for the users.
Understanding Technology
Acceptance of Government
Information Systems from
Employees’ Perspective
Mitja Dečman, Faculty of Administration, University of Ljubljana, Ljubljana, Slovenia
INTRODUCTION
Information and communication technology (ICT), as a driving factor of contemporary global
progress, has had a huge impact on the development that occurred in the governments around the
world in recent decades. Not only is the technology used for making government processes more
transparent, efficient, and effective, but it is an element of strategies, policies, and organizational
changes and as such a mechanism to constantly adapt how governments work. Zheng (2013)
stresses that the key mechanisms that drive e-government adoption by public administration
organizations have not been fully understood in extant literature.
Despite the various definitions, the benefits of e-government have been tested and proven
through the research of the last decade. From the end-user point of view (government to citi-
zen – G2C), improved quality and performance of services (easier, faster, better) is achievable
DOI: 10.4018/IJEGR.2015100104