http://iaeme.com/Home/journal/IJARET 135 editor@iaeme.com International Journal of Advanced Research in Engineering and Technology (IJARET) Volume 10, Issue 4, July-August 2019, pp. 135-139, Article ID: IJARET_10_04_016 Available online at http://iaeme.com/Home/issue/IJARET?Volume=10&Issue=4 ISSN Print: 0976-6480 and ISSN Online: 0976-6499 © IAEME Publication FUZZY SERVICE QUALITY EVALUATION OF HEALTH CARE SECTORS P.S. Prema Kumar* Assistant Professor, Mechanical Engineering, Koneru Lakshmaiah Education Foundation, Vaddeswaram, 522502, AP, India. Dr. Rambabu G. Assistant Professor, Mechanical Engineering, Andhra University College of Engineering, Visakhapatnam, 530003, AP, India. *Corresponding Author ABSTRACT The service quality evaluation of hospitals has important credit for patients and public since gives hospitals market and it is very it ’ capabilities to compete in the important for the overall development of the health care sector. This research gives a fuzzy multi-criteria decision making (MCDM) problem, to evaluate the service quality of the hospitals of Andhra Pradesh, India. The hospitals are both private and public sectors. The hospitals evaluated are super speciality hospitals. Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) method is adopted for the ranking of the hospitals. The weights of patient’s opinion on service quality dimension are included in this method. Key words: Multi-criteria decision making, Service quality evaluation and TOPSIS Cite this Article: P.S. Prema Kumar and Dr. G. Rambabu, Fuzzy Service Quality Evaluation of Health Care Sectors, International Journal of Advanced Research in Engineering and Technology, 10(4), 2019, pp. 135-139. http://iaeme.com/Home/issue/IJARET?Volume=10&Issue=4 1. INTRODUCTION Researchers conducted survey upon the patients and revealed that the service quality as well as the patient satisfaction are very important factors for selecting an hospital for getting the treatment in their next visit. criteria such as, customer satisfaction, service quality must also be measured for all the stakeholders [1]. Therefore, a survey was conducted to measure the service quality through patient satisfaction. It is very difficult to judge the best one with the vogue data. Hence the Order preference method is adopted to give the ranking. 2. LITERATURE REVIEW Service quality is determined by the difference between the service quality given by the hospital and that received by the patient [2], [3] and [4]. From the past research, it becomes seeming that most of the healthcare sectors evaluation approaches are calculated with statistical methods.