http://iaeme.com/Home/journal/IJMET 667 editor@iaeme.com International Journal of Mechanical Engineering and Technology (IJMET) Volume 10, Issue 01, January 2019, pp. 667-676-, Article ID: IJM 10_01_068 ET_ Available online at http://iaeme.com/Home/issue/IJMET?Volume=10&Issue=1 ISSN Print: 0976-6340 and ISSN Online: 0976-6359 © IAEME Publication Indexed Scopus IMPACT OF EMOTIONAL INTELLIGENCE ON HEALTHCARE ON HEALTHCARE PROVIDERS Prachee Tandon Research Scholar, Department of Management Science, Lingaya's Vidyapeeth, L-1103, Designarch apt, Sector-5, Ghaziabad-201010, India Dr.R.K.Chauhan Pro-chancellor, Lingaya's Vidyapeeth, Nachauli, Jasana Road, Old Faridabad, Haryana – 121002, India, Dr.Vijit Chaturvedi Associate Professor, Amity Business School, Amity University, Noida, India ABSTRACT The world today is undergoing a drastic change in terms of emotional capacities of people around us. We see a huge number of people suffering from mental imbalance, depression or many other types of emotional in competencies. The exposure of the people to media, social media has increased the vulnerability of people very much. There is a tendency to portray best self in front of others which only reflects the one’s positive aspect of one’s life. This action affects not only the person who is presenting self but indirectly also the people you watch them on social media. People with low esteem tend to get affected by the people around them and start comparing their lives with those they are socially connected to. Thus, there are already a lot of unsaid and unexplained pressures present in our day to day lives. Emotions therefore have a huge impact on each and everyone’s lives. They affect directly as well as indirectly. Directly they affect one’s own self-awareness with respect to what and how they feel and how well can they take charge of their emotions and indirectly they affect the other people they interact with and deal with in their personal and professional lives. Handling and dealing the emotions in professional lives is the key to professional success especially in professions where the major dealing is with people. Healthcare is one such profession and physicians and nurses as well as other healthcare providers are the professionals who need to carry out their duties while dealing with people as they are their touch points of services to be rendered to. It therefore becomes critical for physicians to have a high level of emotional quotient in order to deal with people who are suffering from different ailments and to handle their as well as emotions of self while providing clinical advice. Physicians need to show high levels of emotional intelligence in addition to high level of clinical expertise in order to provide higher patient satisfaction. Developing effective communication with their patients, understanding their need and making them