ISSN 2394-7330 International Journal of Novel Research in Healthcare and Nursing Vol. 6, Issue 1, pp: (32-41), Month: January - April 2019, Available at: www.noveltyjournals.com Page | 32 Novelty Journals Correlation between Nurses Reported Caring Behaviors and Patients Satisfaction in Surgical Departments 1 Mona Abed El-Rahman, 2* Mona Hassan Ibrahim, 3 Elsaida Gamal Aly Bagdady 1 PhD RN, Assistance Professor, Medical Surgical Nursing, Faculty of Nursing, Port-Said University. 2* PhD RN, lecturer, Medical Surgical Nursing, Faculty of Nursing, Suez Canal University 3 PhD RN, lecturer, Medical Surgical Nursing, Faculty of Nursing, Port- Said University *Corresponding author Email: drmonahasan@yahoo.com Abstract: Understanding consumers’ views is essential for any service to be developed or improved. It is not desirable for health-care professionals to be the sole judges of the care provided. Patient satisfaction is connected with nursing care and patients’ satisfactions about the nursing care they receive have been found to be an important outcome indicator for quality nursing care. Aim: determine the correlation between nurses-reported caring behaviors and patient satisfaction in the Surgical Departments. Methods: A descriptive, correlational design was employed and conducted in the surgical departments of a Suez Canal University hospital. Convenience sampling was used to recruit 254 patients and 185 nurses from surgical departments at the Suez Canal university teaching hospital. Four measurement instruments were used: Nurse Participants completed the Nurse’s Socio-demographic Information questionnaire and the Caring Behaviors Inventory-24 (CBI-24). Patient participants completed the Patient Socio-demographic Information Questionnaire and the Patient Satisfaction scale (PSS). Results: There was a positive relationship between nurses-reported caring behaviors and patient satisfaction in the surgical departments. It was determined that CBI-24 of nurses’ sub-dimension scores for positive connectedness is rating negatively than other sub-dimension of caring scale. It was found that patients’ sub-dimension scores were positive rated as feel free to ask nurse questions and feel better when to take to nurses and receive good advice from nurses and skillful in assisting the doctor. Conclusions: This study indicated that the nurses reported caring behaviors were positively correlated with patient satisfaction. Nurses were performing some behaviors that express technical skills according to patients' right more than positive connectedness, while patients experience a lack of communication and unavailability of nurses. The finding revealed that there is still space for improvement nurses’ communication. Patients were satisfying about nursing care, but need to improve nursing communication. The results of this study may help surgical nurses meet the need and expectations of surgical patients and deliver individualized patient care. Keywords: Caring behaviors, nurses, patient satisfaction. 1. INTRODUCTION Caring is the essence of nursing and it needs to be based on shared communication between nurses and patients as to constitute nurse caring behaviors. Care is essential issue of nursing. Nurses have a duty of care to patients and responsible for promoting and maintaining the health and safety of their patients. Today, several factors as the competition between the health organizations, professionalism, cost increase, demographic variations, use of advanced technology, and shorter hospital stay have changed patients‟ perceptions and expectations about the nursing care (Calong Calong& Soriano, 2018; Ahmad et al., 2015; Watson & Sitzman 2014 & Abdel Maqsood et al., 2012).