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International Journal of Management (IJM)
Volume 11, Issue 10, October 2020, pp. 65-2072, Article ID: IJM_11_10_197 20
Available online at ttp://iaeme.com/Home/issue/IJM?Volume=11&Issue=10 h
ISSN Print: 0976-6502 and ISSN Online: 0976-6510
DOI 10.34218/IJM.11.10.2020.197 :
© IAEME Publication Indexed Scopus
UNDERSTANDING CUSTOMER ATTITUDE
AND OPINION TOWARDS BANKING PRODUCT
AND SERVICES IN VIRUDHUNAGAR DISTRICT
J. Srinivasan
Ph.D. Scholar, Sri S. Ramasamy Naidu Memorial College, Sattur, Tamil Nadu, India
Dr. S. Arumugasamy
Guide and Supervisor, Associate Professor, Sri S. Ramasamy Naidu Memorial College,
Sattur, Tamil Nadu, India
Dr. M.Selvakumar
Co Guide, Head and Assistant Professor, Ayya Nadar Janaki Ammal College,
Sivakasi, Tamil Nadu, India
ABSTRACT
Banking services perform an important task in the current situation, focusing on the
advanced grading of customers utilizing different products of the bank. Banking
facilities are now becoming important to all, which allows customers to undertake
different types of work. Bankings which have been developed with the aid of emerging
banking products such as Automated teller machine, telephone wallet, telephone
financial services, online payments and the conversion of digital funds that have been
successfully utilized by customers. The consumers have been actively pursued to reduce
moment, resources, and commitment. The sample scale is 200 and work are being done
in the district of Virudhunagar. The researcher framed 50 statements related to banking
products that have the reflection of customer opinion and it was analyzed by percentage
analysis and Multivariate analysis to test the hypothesis and study. The key objective of
the work is to discover consumer opinions and attitudes towards different banking items.
Key words: Customer Attitude, Opinion, Banking Services, Technology
Cite this Article: J. Srinivasan, S. Arumugasamy and M. Selvakumar, Understanding
Customer Attitude and Opinion Towards Banking Product and Services in
Virudhunagar District, International Journal of Management, 11(10), 2020, pp 2065-
2072.
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