Corporate Ownership & Control / Volume 13, Issue 2, Winter 2016, Continued – 2 473 THE RELATIONSHIP BETWEEN EMPLOYEE ENGAGEMENT, JOB MOTIVATION, AND JOB SATISFACTION TOWARDS THE EMPLOYEE PERFORMANCE Hotner Tampubolon* * Lecturer, Faculty of Economics, Indonesian Christian University Abstract The performance of government officers determine the quality of public service which is delivered to the society as the customer. The study is aimed at finding out the relationship between employee engagement, job motivation, and job satisfaction toward the employee performances at Export and Import Department of Indonesia Ministry of Trade (Jakarta). Total respondent are 90 persons who work at the department by using probability sampling approach through simple random sampling for data collection. Keywords: Employee Engagement, Job Motivation, Job Satisfaction, Employee Performance 1. BACKGROUND Nowadays the growing of cross national trade has been increased rapidly, this situation occurs because of the globalization of economics in all around the world. Today, not just the company or organization today use qualified employees as a tool for strategic partner in the business, the governments also engage the same strategy. Organizations know & realize that employees are the major assets and they have to be smart enough to manage this great assets. It is essential that the employees perform together as a collective unit and contribute equally towards the realization of a common goal. Highly effective as well as highly efficient of performances are required in the intense competition among the organization. Theoritically, to achieve and maintain sustainability of economic growth of a country, it need sustainability of productivity. Export / import is considered as a factor that can support sustainability of productivity. Exports have been an engine of economic growth in Indonesia in the last 10 years. That’s way the government priorities. Today, the macroeconomic shifts in Indonesia will affect some industries more than others and will generally help export and harm imports. Exporters will enjoy the weaker Rupiah, by gaining larger profit exporting their products. Based on the government of Jokowi’s (indonesian president of 2014 – 2019) strategy, in his campaign, Jokowi said he would instruct Indonesian ambassadors to also serve as marketing men for Indonesian products abroad. If exports remaining weak, a wide current account deficit could persist in the coming years. That’s why boosting export will help the goal of president Jokowi to mobilize government revenues to meet the projected income. Export and import department at Ministry of Trade has the responsibility in this area. Aim to provide and to support the needs of both local and international companies in terms of policy, regulation, guidance, and administration processes that facilitate export/import business activities. The business player in export and import industry has experienced the quality of service delivered by the government officer at export and import department. This is the micromanagement section of the government to support export/import process by partnering with the businessmen as a supporting knowledge provider. Although the employees at the department have been tried to conduct a good performance, but feedback reveals that it still could not meet the businessman expectation. The gap between businessman expectation and the perception of employee service performances influenced not only the performances of export and import activities in Jakarta but also influenced in larger context which is the national export and import performances. Therefore it is important to identify the factors that influence the effectiveness of employee performances. 2. LITERATURE REVIEW Employee engagement is today seen as a powerful source of competitive advantage in the turbulent times. A study on drivers of engagement by Mani (2011) predicted four drivers, namely employee welfare, empowerment, employee growth and interpersonal relationships. Bhatla (2011), in a study of employee engagement and its effects on employee performance with respect to Indian banks has identified organisational culture and organisational communication as prominent driver. Indian banks has identified organisational culture and organisational communication as prominent driver.